Total Quality Management

An overview of total quality management, exploring methods to improve business processes and customer satisfaction.

Benjamin Fisher

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COMPANY XTotal Quality Management7[Pick the date]In the context of Company X's approach to Total Quality Management (TQM), discuss how the conceptof quality is framed as a means to achieving customer satisfaction and company profit, according to theutility theory. What are the key factors that contribute to the divergence between optimal and actualquality levels, and how does the company address this gap? Provide examples from the text to supportyouranswer.Word Count Requirement:600-800 words.

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