USER FRUSTRATION
This paper analyzes user frustration and its psychological effects in various contexts.
Charlotte Garcia
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USER FRUSTRATION 2
Ques1. Describe three (3) reasons users are still frustrated with modern applications.
Answer: The various reasons for the users’ frustration are as follows:
Errors:
The users normally find the errors to be frustrating. When users perceive that something
is in an incorrect state, then errors produce frustration regardless of the fact that it can be due to
their fault. There are many things that could cause users to be frustrated like pop-up
advertisements, viruses, and spam mail even if a computer is operating in a correct state.
When something in the computing system is not providing the desired outcome, the users get
frustrated as they are therefore unable to reach their task goals. This might be due to a hardware
or software failure. On the other hand, an error might be caused by the actions of users, for
example, users either enters commands in an incorrect manner or choose the wrong commands to
reach their task goals like spelling errors (Ceaparu, 2003).
Application Complexity:
There are several new terms which are difficult to comprehend and thus
make the users frustrated. The users get frustrated from the jargon also. The users may do not
have appropriate knowledge of how to operate an application which make them frustrated while
accessing the complex applications. The users find difficulty in accessing complex applications
like HTML, graphics, and database programs unlike the other applications like java and JSP
which are easily understood by the users. Thus, these complex applications may present tough
challenge to the users. But, some applications have manuals in them which guide the users how
to access the respective application.
Ques1. Describe three (3) reasons users are still frustrated with modern applications.
Answer: The various reasons for the users’ frustration are as follows:
Errors:
The users normally find the errors to be frustrating. When users perceive that something
is in an incorrect state, then errors produce frustration regardless of the fact that it can be due to
their fault. There are many things that could cause users to be frustrated like pop-up
advertisements, viruses, and spam mail even if a computer is operating in a correct state.
When something in the computing system is not providing the desired outcome, the users get
frustrated as they are therefore unable to reach their task goals. This might be due to a hardware
or software failure. On the other hand, an error might be caused by the actions of users, for
example, users either enters commands in an incorrect manner or choose the wrong commands to
reach their task goals like spelling errors (Ceaparu, 2003).
Application Complexity:
There are several new terms which are difficult to comprehend and thus
make the users frustrated. The users get frustrated from the jargon also. The users may do not
have appropriate knowledge of how to operate an application which make them frustrated while
accessing the complex applications. The users find difficulty in accessing complex applications
like HTML, graphics, and database programs unlike the other applications like java and JSP
which are easily understood by the users. Thus, these complex applications may present tough
challenge to the users. But, some applications have manuals in them which guide the users how
to access the respective application.
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Subject
Psychology