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BUS 445 Total Quality Management (TQM) Quiz

Quiz on Total Quality Management (TQM) concepts.

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BUS 445Total Quality Management (TQM)Quiz1.TQ requires _____ coordination between organizational units. (Points : 1)parallelverticalhorizontalcomplementaryQuestion 2.2.A. V. Feigenbaum recognized the importance of acomprehensive organizationalapproach to quality in the 1950s and coined the term _____. (Points : 1)process controltotal quality controlquality circlecompanywide quality controlQuestion 3.3._____ are targets and tolerances determined by designers of products and services.(Points : 1)TrialsProcess metricsControlsSpecificationsQuestion 4.4._____, _____, and _____ represent the leadership triad in the Baldrige CriteriaFramework. (Points : 1)Values; management; process schedulingVision; executive planning; production controlLeadership; strategic planning; customer focusQuality; workforce management; customizationQuestion 5.5.The need to “remove barriers to pride in workmanship” is associated with: (Points: 1)Crosby.Juran.Deming.Taguchi.Question 6.6.The transcendent definition of quality refers to the notion that “you know qualitywhen you see it.” (Points : 1)TrueFalseQuestion 7.7.Which aspect of Deming's 14 points addresses the issue of why managers fail tocooperate with other departments? (Points : 1)Point 6: Institute TrainingPoint 7: Institute Leadership

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Document Details

University
Simon Fraser University
Course
BUS 445
Subject
Business Management

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