BUS 445 Total Quality Management (TQM) Quiz

Quiz on Total Quality Management (TQM) concepts.

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BUS 445 Total Quality Management (TQM) Quiz
1. TQ requires _____ coordination between organizational units. (Points : 1)

parallel
vertical
horizontal
complementary

Question 2. 2. A. V. Feigenbaum recognized the importance of a comprehensive organizational
approach to quality in the 1950s and coined the term _____. (Points : 1)

process control
total quality control
quality circle
companywide quality control

Question 3. 3. _____ are targets and tolerances determined by designers of products and services.
(Points : 1)

Trials
Process metrics
Controls
Specifications

Question 4. 4. _____, _____, and _____ represent the leadership triad in the Baldrige Criteria
Framework. (Points : 1)

Values; management; process scheduling
Vision; executive planning; production control
Leadership; strategic planning; customer focus
Quality; workforce management; customization

Question 5. 5. The need to “remove barriers to pride in workmanship” is associated with: (Points
: 1)

Crosby.
Juran.
Deming.
Taguchi.

Question 6. 6. The transcendent definition of quality refers to the notion that “you know quality
when you see it.” (Points : 1)

True

False

Question 7. 7. Which aspect of Deming's 14 points addresses the issue of why managers fail to
cooperate with other departments? (Points : 1)

Point 6: Institute Training
Point 7: Institute Leadership
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Document Details

University
Simon Fraser University
Subject
Business Management

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