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Business Communication Today 11th Edition Test Bank

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1Business Communication Today, 11e(Bovee/Thill)Chapter 1 Achieving Success Through Effective Business Communication1) Communication is the process ofA) transferring information and meaning.B) listening actively.C) writing messages.D) none of the above.Answer: AExplanation: A) Communication is a two-way process that begins with the sender and endswhen the receiver acquires information and meaning.Diff: 2Page Ref:3Skill: ConceptObjective: 1AACSB: Communication Abilities2) When it comes to communication skills, employers express particular frustration withA) experienced workers who shun new technologies.B) recent college graduates who haven't learned how to adapt to a professional environment.C) employees whose first language is not English.D) male workers.Answer: BExplanation: B) Employers expect employees to speak and write in a professional manner that isclear, direct, and free of slang, jargon, and other inappropriate terms.Diff: 1Page Ref:3Skill: ConceptObjective: 2AACSB: Communication Abilities3) Stakeholders affected by the quality of business communication includeA) customers.B) employees.C) suppliers.D) all of the above.Answer: DExplanation: D) Stakeholders include anyone who is impacted by a company in a direct orindirect way. Customers, suppliers, and employees are all stakeholders, as are shareholders,community members, and the wider world.Diff: 2Page Ref:4Skill: ApplicationObjective: 1AACSB: Communication Abilities

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