Test Bank for Business Communication Today, 15th Edition
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Business Communication
Today
Fifteenth Edition
Courtland L. Bovee
John V. Thill
Test Bank (Download only)
for Business Communication
Today
Revised by: Susan Schanne
Today
Fifteenth Edition
Courtland L. Bovee
John V. Thill
Test Bank (Download only)
for Business Communication
Today
Revised by: Susan Schanne
1
Business Communication Today, 15e (Bovee/Thill)
Chapter 1 Understanding the Foundations of Business Communications
1) Communication is the process of
A) transferring information and meaning.
B) listening actively.
C) writing messages.
D) speaking to others.
E) providing data to benefit the speaker.
Answer: A
Explanation: A) Communication is a two-way process that begins with the sender and ends
when the receiver acquires information and meaning.
Difficulty: Moderate
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Concept
AACSB: Written and oral communication
Learning Outcome: Plan and prepare business messages
2) Which of the following must occur for communication to be considered successful?
A) The audience must be aware a message is being constructed.
B) The message must be sent using more than one media method.
C) It must transfer or negotiate understanding.
D) The audience must agree with the goals of the message.
E) The message must offer a benefit to both the sender and the receiver.
Answer: C
Explanation: C) Communication is the process of transferring information and meaning between
senders and receivers, using a variety of media forms. Communication can happen in a variety of
ways, but there must be a transfer of understanding for the communication to be successful.
Understanding does not mean agreement.
Difficulty: Moderate
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Application
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
Business Communication Today, 15e (Bovee/Thill)
Chapter 1 Understanding the Foundations of Business Communications
1) Communication is the process of
A) transferring information and meaning.
B) listening actively.
C) writing messages.
D) speaking to others.
E) providing data to benefit the speaker.
Answer: A
Explanation: A) Communication is a two-way process that begins with the sender and ends
when the receiver acquires information and meaning.
Difficulty: Moderate
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Concept
AACSB: Written and oral communication
Learning Outcome: Plan and prepare business messages
2) Which of the following must occur for communication to be considered successful?
A) The audience must be aware a message is being constructed.
B) The message must be sent using more than one media method.
C) It must transfer or negotiate understanding.
D) The audience must agree with the goals of the message.
E) The message must offer a benefit to both the sender and the receiver.
Answer: C
Explanation: C) Communication is the process of transferring information and meaning between
senders and receivers, using a variety of media forms. Communication can happen in a variety of
ways, but there must be a transfer of understanding for the communication to be successful.
Understanding does not mean agreement.
Difficulty: Moderate
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Application
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
2
3) Which of the following developments is putting additional pressure on communication skills?
A) Having great ideas
B) The need for managers to connect with staff and external business partners
C) Connecting with those who have a similar background
D) Utilizing established company networks
E) The changing nature of employment
Answer: E
Explanation: E) Ambition and great ideas aren't enough. You'll need to communicate with a
wide variety of people if you want to succeed in business. The changing nature of employment is
putting new pressure on communication skills, too. Many companies now supplement their
permanent workforces with independent contractors who are brought on for a short period or
even just a single project.
Difficulty: Easy
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Concept
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
4) Which of the following is one of the benefits of strong communication skills?
A) More detailed strategic plans
B) The ability to prevent stakeholders from switching to competitors
C) Stronger relationships
D) Eliminating risk
E) Fewer employee leaks of sensitive information
Answer: C
Explanation: C) Just as in personal and social relationships, business relationships depend on
effective connections between the company and all stakeholders, including employees,
customers, and others affected by the company's business decisions. Communication helps to
foster emotional connections that create a healthy work environment.
Difficulty: Moderate
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
3) Which of the following developments is putting additional pressure on communication skills?
A) Having great ideas
B) The need for managers to connect with staff and external business partners
C) Connecting with those who have a similar background
D) Utilizing established company networks
E) The changing nature of employment
Answer: E
Explanation: E) Ambition and great ideas aren't enough. You'll need to communicate with a
wide variety of people if you want to succeed in business. The changing nature of employment is
putting new pressure on communication skills, too. Many companies now supplement their
permanent workforces with independent contractors who are brought on for a short period or
even just a single project.
Difficulty: Easy
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Concept
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
4) Which of the following is one of the benefits of strong communication skills?
A) More detailed strategic plans
B) The ability to prevent stakeholders from switching to competitors
C) Stronger relationships
D) Eliminating risk
E) Fewer employee leaks of sensitive information
Answer: C
Explanation: C) Just as in personal and social relationships, business relationships depend on
effective connections between the company and all stakeholders, including employees,
customers, and others affected by the company's business decisions. Communication helps to
foster emotional connections that create a healthy work environment.
Difficulty: Moderate
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
3
5) Which of the following is the term for all the parties affected by the actions of an
organization?
A) Employees
B) Managers
C) The network
D) Stakeholders
E) The government
Answer: D
Explanation: D) Stakeholders are those groups affected in some way by the company's actions:
customers, employees, shareholders, suppliers, neighbors, the community, the nation, and the
world as a whole.
Difficulty: Easy
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Concept
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
6) Which of the following can communicators do to make sure they share facts rather than vague
impressions?
A) Provide optimistic information
B) Present information in a concise manner
C) Offer compelling arguments and recommendations
D) Identify areas of responsibility
E) Use concrete language with specific detail
Answer: E
Explanation: E) Use concrete language, specific detail, and information that is clear, convincing,
accurate, and ethical. Even when an opinion is called for, present compelling evidence to support
your conclusion.
Difficulty: Moderate
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
5) Which of the following is the term for all the parties affected by the actions of an
organization?
A) Employees
B) Managers
C) The network
D) Stakeholders
E) The government
Answer: D
Explanation: D) Stakeholders are those groups affected in some way by the company's actions:
customers, employees, shareholders, suppliers, neighbors, the community, the nation, and the
world as a whole.
Difficulty: Easy
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Concept
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
6) Which of the following can communicators do to make sure they share facts rather than vague
impressions?
A) Provide optimistic information
B) Present information in a concise manner
C) Offer compelling arguments and recommendations
D) Identify areas of responsibility
E) Use concrete language with specific detail
Answer: E
Explanation: E) Use concrete language, specific detail, and information that is clear, convincing,
accurate, and ethical. Even when an opinion is called for, present compelling evidence to support
your conclusion.
Difficulty: Moderate
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
4
7) Which of the following will help the audience understand how they will benefit from your
message?
A) Offering compelling arguments and recommendations
B) Clarifying expectations and responsibilities
C) Presenting information in an efficient manner
D) Providing practical information
E) Giving vague impressions
Answer: A
Explanation: A) Show your readers precisely how they will benefit by responding the way you
want them to respond to your message. This is done by offering compelling, persuasive
arguments and recommendations.
Difficulty: Moderate
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
8) Which of these is a reason why it's important to learn how to communicate efficiently?
A) Efficient messages are cheaper to transmit.
B) Efficient messages don't need to convey as many facts.
C) Concise messages don't need to be personalized.
D) Short messages are easier to write.
E) Concise messages show respect for people's time.
Answer: E
Explanation: E) To make your communication efforts as effective as possible, focus on making
them practical, factual, concise, clear, and persuasive. Concise messages show respect for
people's time, and they increase the chances of a positive response.
Difficulty: Moderate
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
9) Improving your communication skills may be the single most important step you can take in
your career.
Answer: TRUE
Explanation: The world is full of good marketing strategists, good accountants, good engineers,
and good attorneys—but it is not full of good communicators. Strong communication skills will
help you stand out from your competition in the job market.
Difficulty: Moderate
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Concept
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
7) Which of the following will help the audience understand how they will benefit from your
message?
A) Offering compelling arguments and recommendations
B) Clarifying expectations and responsibilities
C) Presenting information in an efficient manner
D) Providing practical information
E) Giving vague impressions
Answer: A
Explanation: A) Show your readers precisely how they will benefit by responding the way you
want them to respond to your message. This is done by offering compelling, persuasive
arguments and recommendations.
Difficulty: Moderate
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
8) Which of these is a reason why it's important to learn how to communicate efficiently?
A) Efficient messages are cheaper to transmit.
B) Efficient messages don't need to convey as many facts.
C) Concise messages don't need to be personalized.
D) Short messages are easier to write.
E) Concise messages show respect for people's time.
Answer: E
Explanation: E) To make your communication efforts as effective as possible, focus on making
them practical, factual, concise, clear, and persuasive. Concise messages show respect for
people's time, and they increase the chances of a positive response.
Difficulty: Moderate
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
9) Improving your communication skills may be the single most important step you can take in
your career.
Answer: TRUE
Explanation: The world is full of good marketing strategists, good accountants, good engineers,
and good attorneys—but it is not full of good communicators. Strong communication skills will
help you stand out from your competition in the job market.
Difficulty: Moderate
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Concept
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
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5
10) Senior executives spend less and less of their workday communicating as they take on more
leadership responsibility.
Answer: FALSE
Explanation: If you launch a company or move into an executive role in an existing
organization, you can expect communication to consume the majority of your time. Top
executives spend most of their workdays communicating, and businesspeople who can't
communicate well don't stand much chance of reaching the top.
Difficulty: Moderate
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
11) Strong communication skills are important even for employees with technical skills, such as
engineers and accountants.
Answer: TRUE
Explanation: In fields such as engineering or finance, you often need to share complex ideas
with executives, customers, and colleagues, and your ability to connect with people outside your
field can be as important as your technical expertise.
Difficulty: Moderate
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
12) Describe five characteristics of effective business messages.
Answer: Effective business messages provide practical information that immediately helps
receivers in concrete ways. Such messages present facts rather than vague impressions,
communicate efficiently and concisely, and clarify expectations and responsibilities.. Finally,
effective business messages offer compelling, persuasive arguments and recommendations.
Difficulty: Moderate
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Concept
AACSB: Written and oral communication
Learning Outcome: Plan and prepare business messages
10) Senior executives spend less and less of their workday communicating as they take on more
leadership responsibility.
Answer: FALSE
Explanation: If you launch a company or move into an executive role in an existing
organization, you can expect communication to consume the majority of your time. Top
executives spend most of their workdays communicating, and businesspeople who can't
communicate well don't stand much chance of reaching the top.
Difficulty: Moderate
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
11) Strong communication skills are important even for employees with technical skills, such as
engineers and accountants.
Answer: TRUE
Explanation: In fields such as engineering or finance, you often need to share complex ideas
with executives, customers, and colleagues, and your ability to connect with people outside your
field can be as important as your technical expertise.
Difficulty: Moderate
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
12) Describe five characteristics of effective business messages.
Answer: Effective business messages provide practical information that immediately helps
receivers in concrete ways. Such messages present facts rather than vague impressions,
communicate efficiently and concisely, and clarify expectations and responsibilities.. Finally,
effective business messages offer compelling, persuasive arguments and recommendations.
Difficulty: Moderate
LO: 1.1: Explain the importance of effective communication to your career and to the
companies where you will work.
Skill: Concept
AACSB: Written and oral communication
Learning Outcome: Plan and prepare business messages
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6
13) The quality of performing at a high level and conducting oneself with pride and purpose is
known as
A) expediency.
B) professionalism.
C) entrepreneurialism.
D) management.
E) personality.
Answer: B
Explanation: B) Professionalism is the quality of performing at a high level and conducting
oneself with purpose and pride.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Concept
AACSB: Reflective thinking
Learning Outcome: Discuss the challenges and importance of business communications
14) Understanding people's feelings and managing your own feelings in a productive way is
referred to as
A) common sense.
B) professionalism.
C) distraction.
D) emotional intelligence.
E) compatibility.
Answer: D
Explanation: D) Relating to the needs of others is a key part of emotional intelligence, which is
the ability to read other people's emotions accurately and to manage one's own emotions in
productive ways. The more you know about your audience, the easier it will be to focus on their
needs, which will make it easier for them to hear and respond positively to your message.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Critical Thinking
AACSB: Interpersonal relations and teamwork
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
13) The quality of performing at a high level and conducting oneself with pride and purpose is
known as
A) expediency.
B) professionalism.
C) entrepreneurialism.
D) management.
E) personality.
Answer: B
Explanation: B) Professionalism is the quality of performing at a high level and conducting
oneself with purpose and pride.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Concept
AACSB: Reflective thinking
Learning Outcome: Discuss the challenges and importance of business communications
14) Understanding people's feelings and managing your own feelings in a productive way is
referred to as
A) common sense.
B) professionalism.
C) distraction.
D) emotional intelligence.
E) compatibility.
Answer: D
Explanation: D) Relating to the needs of others is a key part of emotional intelligence, which is
the ability to read other people's emotions accurately and to manage one's own emotions in
productive ways. The more you know about your audience, the easier it will be to focus on their
needs, which will make it easier for them to hear and respond positively to your message.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Critical Thinking
AACSB: Interpersonal relations and teamwork
Learning Outcome: Describe the opportunities and challenges of communicating in a diverse
world
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7
15) All elements of professionalism depend on
A) using effective communication skills.
B) developing strong recommendations.
C) having clear expectations of the job.
D) pursuing practical skills.
E) providing only fact-based information.
Answer: A
Explanation: A) Professionalism can be broken down into six distinct traits: striving to excel,
being dependable and accountable, being a team player, demonstrating a sense of etiquette,
making ethical decisions, and maintaining a positive outlook. The key aspect of these elements
of professionalism depends on effective communication.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Concept
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
16) Which of the following encompasses all communication that occurs outside the lines of
command in the company's organization structure?
A) The lateral communication network
B) A diagonal communication network
C) The informal communication network
D) A horizontal communication network
E) The audience-centered communication network
Answer: C
Explanation: C) Informal communication takes place naturally when employees interact, both
on the job and in social settings. Some of it takes place when the formal network doesn't provide
information that employees want. The informal communication network is located wherever
workers congregate, which could be hallways, drinking fountains, or lunchrooms. Informal
communication also takes place on telephones and through email and social networks.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Plan and prepare business messages
15) All elements of professionalism depend on
A) using effective communication skills.
B) developing strong recommendations.
C) having clear expectations of the job.
D) pursuing practical skills.
E) providing only fact-based information.
Answer: A
Explanation: A) Professionalism can be broken down into six distinct traits: striving to excel,
being dependable and accountable, being a team player, demonstrating a sense of etiquette,
making ethical decisions, and maintaining a positive outlook. The key aspect of these elements
of professionalism depends on effective communication.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Concept
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
16) Which of the following encompasses all communication that occurs outside the lines of
command in the company's organization structure?
A) The lateral communication network
B) A diagonal communication network
C) The informal communication network
D) A horizontal communication network
E) The audience-centered communication network
Answer: C
Explanation: C) Informal communication takes place naturally when employees interact, both
on the job and in social settings. Some of it takes place when the formal network doesn't provide
information that employees want. The informal communication network is located wherever
workers congregate, which could be hallways, drinking fountains, or lunchrooms. Informal
communication also takes place on telephones and through email and social networks.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Plan and prepare business messages
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8
17) Which of the following is the ability to evaluate evidence completely and use that evidence
to form a logical conclusion?
A) Professionalism
B) Audience-centered approach
C) Critical thinking
D) Digital information fluency
E) Ethics
Answer: C
Explanation: C) Critical thinking is the ability to evaluate evidence completely and objectively
in order to form logical conclusions and make sound recommendations
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
18) What communication network is being followed when ideas follow the lines of command in
an organization?
A) Horizontal
B) Informal
C) Critical
D) Formal
E) Diagonal
Answer: D
Explanation: D) Every organization has a formal communication network, in which ideas and
information flow along the lines of command (the hierarchical levels) in the company's
organization structure.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
17) Which of the following is the ability to evaluate evidence completely and use that evidence
to form a logical conclusion?
A) Professionalism
B) Audience-centered approach
C) Critical thinking
D) Digital information fluency
E) Ethics
Answer: C
Explanation: C) Critical thinking is the ability to evaluate evidence completely and objectively
in order to form logical conclusions and make sound recommendations
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
18) What communication network is being followed when ideas follow the lines of command in
an organization?
A) Horizontal
B) Informal
C) Critical
D) Formal
E) Diagonal
Answer: D
Explanation: D) Every organization has a formal communication network, in which ideas and
information flow along the lines of command (the hierarchical levels) in the company's
organization structure.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
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9
19) An audience-centered approach to communication involves
A) saying whatever it takes to win over the members of your audience.
B) embedding a layer of technology between you and your audience members.
C) respecting, understanding, and meeting the needs of your audience members.
D) focusing on how the members of the audience can help you obtain your goals.
E) preparing a message as if the audience will not be interested.
Answer: C
Explanation: C) Use an audience-centered approach to help you understand and respect the
members of your audience, and then make every effort to get your message across in a way that's
meaningful to them.
Difficulty: Difficult
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Concept
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
20) How does information flow between departments when people are trying to coordinate tasks
or solve complex organizational problems?
A) Upwardly
B) Diagonally
C) Informally
D) Vertically
E) Horizontally
Answer: E
Explanation: E) Horizontal communication flows between departments to help employees share
information, coordinate tasks, and solve complex problems.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Concept
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
19) An audience-centered approach to communication involves
A) saying whatever it takes to win over the members of your audience.
B) embedding a layer of technology between you and your audience members.
C) respecting, understanding, and meeting the needs of your audience members.
D) focusing on how the members of the audience can help you obtain your goals.
E) preparing a message as if the audience will not be interested.
Answer: C
Explanation: C) Use an audience-centered approach to help you understand and respect the
members of your audience, and then make every effort to get your message across in a way that's
meaningful to them.
Difficulty: Difficult
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Concept
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
20) How does information flow between departments when people are trying to coordinate tasks
or solve complex organizational problems?
A) Upwardly
B) Diagonally
C) Informally
D) Vertically
E) Horizontally
Answer: E
Explanation: E) Horizontal communication flows between departments to help employees share
information, coordinate tasks, and solve complex problems.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Concept
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
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21) Which of the following can best be described as recognizing information needs, locating and
evaluating reliable sources of information, organizing information into cohesive messages, and
using information ethically?
A) Formal communication
B) Workplace proficiency
C) Digital information fluency
D) Positive work relationships
E) Social communication models
Answer: C
Explanation: C) Employers expect you to be able to recognize information needs, locate and
evaluate reliable sources of information, organize information into cohesive messages, and use
information ethically, often referred to as digital information fluency.
Difficulty: Difficult
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Synthesis
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
22) Which of the following is the term for a combination of skills that includes social skills and
the ability to relate to the needs of others?
A) Etiquette
B) Emotional intelligence
C) Informal communications
D) Formal communications
E) Critical thinking
Answer: B
Explanation: B) This ability to read other people's emotions accurately and to manage one's own
emotions in productive ways is called emotional intelligence. The ability to relate to the needs of
others is a key part of emotional intelligence and is widely considered to be a vital characteristic
of successful managers and leaders.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Concept
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
21) Which of the following can best be described as recognizing information needs, locating and
evaluating reliable sources of information, organizing information into cohesive messages, and
using information ethically?
A) Formal communication
B) Workplace proficiency
C) Digital information fluency
D) Positive work relationships
E) Social communication models
Answer: C
Explanation: C) Employers expect you to be able to recognize information needs, locate and
evaluate reliable sources of information, organize information into cohesive messages, and use
information ethically, often referred to as digital information fluency.
Difficulty: Difficult
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Synthesis
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
22) Which of the following is the term for a combination of skills that includes social skills and
the ability to relate to the needs of others?
A) Etiquette
B) Emotional intelligence
C) Informal communications
D) Formal communications
E) Critical thinking
Answer: B
Explanation: B) This ability to read other people's emotions accurately and to manage one's own
emotions in productive ways is called emotional intelligence. The ability to relate to the needs of
others is a key part of emotional intelligence and is widely considered to be a vital characteristic
of successful managers and leaders.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Concept
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
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11
23) How can communicators ensure they are using an audience-centered approach to their
communication?
A) Incorporate a strong sense of etiquette
B) Send the message through several communication channels
C) Develop the message in a way that is meaningful to the audience
D) Provide instructions to the audience on how to decode the message
E) Create communication barriers for all information other than that which you are conveying
Answer: C
Explanation: C) An audience-centered approach involves understanding and respecting the
members of your audience and making every effort to get your message across in a way that is
meaningful to them.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
24) In the formal communication network, what type of communication path is used when
information flows from leadership to employees?
A) Upward
B) Horizontal
C) Vertical
D) Downward
E) Multidirectional
Answer: D
Explanation: D) Downward communication flows from executives to employees, conveying
executive decisions and providing information that helps employees do their jobs.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
23) How can communicators ensure they are using an audience-centered approach to their
communication?
A) Incorporate a strong sense of etiquette
B) Send the message through several communication channels
C) Develop the message in a way that is meaningful to the audience
D) Provide instructions to the audience on how to decode the message
E) Create communication barriers for all information other than that which you are conveying
Answer: C
Explanation: C) An audience-centered approach involves understanding and respecting the
members of your audience and making every effort to get your message across in a way that is
meaningful to them.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
24) In the formal communication network, what type of communication path is used when
information flows from leadership to employees?
A) Upward
B) Horizontal
C) Vertical
D) Downward
E) Multidirectional
Answer: D
Explanation: D) Downward communication flows from executives to employees, conveying
executive decisions and providing information that helps employees do their jobs.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
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12
25) Which of the following is one way employees can practice the "you" attitude in their
communication efforts?
A) Explain their educational background and expertise
B) Include a great amount of detailed background information
C) Avoid digital forms of a message whenever possible
D) Assume the audience has a high degree of emotional intelligence
E) Learn as much as possible about the audience's biases and style
Answer: E
Explanation: E) When adopting the "you" attitude, learn as much as possible about the biases,
education, age, status, style, and personal and professional concerns of your receivers. If you're
addressing people you don't know and you're unable to find out more about them, try to project
yourself into their position by using common sense and imagination.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
26) Which of the following is a vital element of audience-centered communication?
A) Professional etiquette
B) Bias
C) Emotional intelligence
D) The "you" attitude
E) Ethics
Answer: A
Explanation: A) A vital element of audience-centered communication is etiquette, the expected
norms of polite behavior in any particular situation.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Application
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
27) Which of the following is an expected behavior on the job?
A) Using text messaging whenever possible
B) Communicating ethically
C) Saving time by limiting research sources
D) Ensuring others are listening to what you have to say
E) Using text language and shortened forms of grammar and spelling whenever possible
Answer: B
Explanation: B) Communicating ethically, even when choices aren't crystal clear or you have to
share news that people don't want to hear, is expected of all employees.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
25) Which of the following is one way employees can practice the "you" attitude in their
communication efforts?
A) Explain their educational background and expertise
B) Include a great amount of detailed background information
C) Avoid digital forms of a message whenever possible
D) Assume the audience has a high degree of emotional intelligence
E) Learn as much as possible about the audience's biases and style
Answer: E
Explanation: E) When adopting the "you" attitude, learn as much as possible about the biases,
education, age, status, style, and personal and professional concerns of your receivers. If you're
addressing people you don't know and you're unable to find out more about them, try to project
yourself into their position by using common sense and imagination.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
26) Which of the following is a vital element of audience-centered communication?
A) Professional etiquette
B) Bias
C) Emotional intelligence
D) The "you" attitude
E) Ethics
Answer: A
Explanation: A) A vital element of audience-centered communication is etiquette, the expected
norms of polite behavior in any particular situation.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Application
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
27) Which of the following is an expected behavior on the job?
A) Using text messaging whenever possible
B) Communicating ethically
C) Saving time by limiting research sources
D) Ensuring others are listening to what you have to say
E) Using text language and shortened forms of grammar and spelling whenever possible
Answer: B
Explanation: B) Communicating ethically, even when choices aren't crystal clear or you have to
share news that people don't want to hear, is expected of all employees.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
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13
28) Which of these skills is used to evaluate evidence completely and objectively in order to
make sound recommendations?
A) Decoding skills
B) Professionalism
C) Critical thinking
D) Persuasive arguments
E) A formal communication network
Answer: C
Explanation: C) Critical thinking is the ability to evaluate evidence completely and objectively
in order to form logical conclusions and make sound recommendations.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
29) Adopting the "you" attitude is part of developing an audience-centered approach to
communication.
Answer: TRUE
Explanation: An audience-centered approach involves understanding and respecting the
members of your audience and making every effort to get your message across in a way that is
meaningful to them. This approach is also known as adopting the "you" attitude, in contrast to
messages that are about "me."
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Application
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
30) Critical thinking includes using time management skills and accepted standards of texting
and instant messaging language.
Answer: FALSE
Explanation: Critical thinking is the ability to evaluate evidence completely and objectively in
order to form logical conclusions and make sound recommendations.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
28) Which of these skills is used to evaluate evidence completely and objectively in order to
make sound recommendations?
A) Decoding skills
B) Professionalism
C) Critical thinking
D) Persuasive arguments
E) A formal communication network
Answer: C
Explanation: C) Critical thinking is the ability to evaluate evidence completely and objectively
in order to form logical conclusions and make sound recommendations.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
29) Adopting the "you" attitude is part of developing an audience-centered approach to
communication.
Answer: TRUE
Explanation: An audience-centered approach involves understanding and respecting the
members of your audience and making every effort to get your message across in a way that is
meaningful to them. This approach is also known as adopting the "you" attitude, in contrast to
messages that are about "me."
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Application
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
30) Critical thinking includes using time management skills and accepted standards of texting
and instant messaging language.
Answer: FALSE
Explanation: Critical thinking is the ability to evaluate evidence completely and objectively in
order to form logical conclusions and make sound recommendations.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
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14
31) Why is communication important to professionalism?
Answer: Professionalism is the quality of performing at a high level with purpose and pride.
Professionals do more than put in the hours and collect a paycheck; instead, they go beyond
minimum expectations and commit to making meaningful contributions. Without strong
communication skills, you won't be able to perform to your potential and others won't recognize
you as the professional you aspire to be.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Concept
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
32) Discuss professionalism and explain the six distinct traits of a professional.
Answer: Professionalism is the quality of performing at a high level and conducting oneself with
purpose and pride. It means doing more than putting in the hours and collecting a paycheck: True
professionals go beyond minimum expectations and commit to making meaningful contributions.
Professionalism can be broken down into six distinct traits: striving to excel, being dependable
and accountable, being a team player, demonstrating a sense of etiquette, making ethical
decisions, and maintaining a positive outlook.
Difficulty: Difficult
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Synthesis
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
33) Discuss the range of communication tasks that employers expect you to be competent at.
Answer: Today's employers expect you to be competent at a range of communication tasks that
reflect the value of communication. First, employers expect you to be able to acquire, process,
and share information based on the information needs of the audience, and use that information
ethically. Second, employers expect you to use communication to foster positive working
relationships by practicing listening, etiquette, respectful conflict resolution, and communication
with those of diverse backgrounds. Third, employers expect you to act responsibly and
professionally on social media and other public venues, and to follow accepted standards of
grammar, spelling and quality in writing and speaking. Fourth, employers expect efficiency in
using tools they provide.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
31) Why is communication important to professionalism?
Answer: Professionalism is the quality of performing at a high level with purpose and pride.
Professionals do more than put in the hours and collect a paycheck; instead, they go beyond
minimum expectations and commit to making meaningful contributions. Without strong
communication skills, you won't be able to perform to your potential and others won't recognize
you as the professional you aspire to be.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Concept
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
32) Discuss professionalism and explain the six distinct traits of a professional.
Answer: Professionalism is the quality of performing at a high level and conducting oneself with
purpose and pride. It means doing more than putting in the hours and collecting a paycheck: True
professionals go beyond minimum expectations and commit to making meaningful contributions.
Professionalism can be broken down into six distinct traits: striving to excel, being dependable
and accountable, being a team player, demonstrating a sense of etiquette, making ethical
decisions, and maintaining a positive outlook.
Difficulty: Difficult
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Synthesis
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
33) Discuss the range of communication tasks that employers expect you to be competent at.
Answer: Today's employers expect you to be competent at a range of communication tasks that
reflect the value of communication. First, employers expect you to be able to acquire, process,
and share information based on the information needs of the audience, and use that information
ethically. Second, employers expect you to use communication to foster positive working
relationships by practicing listening, etiquette, respectful conflict resolution, and communication
with those of diverse backgrounds. Third, employers expect you to act responsibly and
professionally on social media and other public venues, and to follow accepted standards of
grammar, spelling and quality in writing and speaking. Fourth, employers expect efficiency in
using tools they provide.
Difficulty: Moderate
LO: 1.2: Explain what it means to communicate as a professional in a business context.
Skill: Critical Thinking
AACSB: Written and oral communication
Learning Outcome: Discuss the challenges and importance of business communications
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Subject
Business Management