Dashboard Metrics Evaluation 1 Dashboard Metrics E
An evaluation of dashboard metrics at Verde Valley Medical Center, highlighting their role in meeting CMS benchmarks, improving care quality, and securing funding through data-driven decisions.
Alice Edwards
Contributor
4.9
54
2 months ago
Preview (3 of 8)
Sign in to access the full document!
Dashboard Metrics Evaluation 1
Dashboard Metrics Evaluation
Elisa McGinnis
Capella University NHS-FPX6004: Healthcare Law and Policy
Dr. Tiffani Armstrong
January 22, 2025
Dashboard Metrics Evaluation
Elisa McGinnis
Capella University NHS-FPX6004: Healthcare Law and Policy
Dr. Tiffani Armstrong
January 22, 2025
Dashboard Metrics Evaluation 2
Abstract
Healthcare management depends heavily on the utilization of the information that is
provided to them through the dashboard. Every healthcare organization in the United States
is required to meet a variety of local, state, and federal standards for quality that are provided
by legislation. The dashboard helps organizations to keep track of how they are meeting the
standards set for them and where improvement is needed. The dashboard is a tool within
healthcare that is used by management as it provides vital information on how a healthcare
organization is meeting performance metrics and benchmarks (Makieiev, n.d.). In order for
the management team to be effective and improve performance levels they need to be able
identify and optimize certain variables. Reporting systems like the dashboard that are
interactive and excel at analysis, communication, and the display of data are needed in order
to make decisions based on real time data (Prang et al., 2021). Many organizations use
benchmarks as well to incorporate a thorough participatory strategy of uninterrupted quality
of care (Loper et al., 2021). The scores that they are given help management to see which
areas need improvement. The scores that they receive are based on the level of care that they
provide. The scores that the organization receives not only show how they rank among other
organizations but also help to determine the amount of funding that they will receive. In
2010, the Affordable Care Act (ACA) started recommending that organizations join
theAffordable Care Organizations (ACO) (Wilson et al., 2020) as a way to receive financial
incentives for meeting their benchmarks and budget requirements set forth by the Center for
Medicare and Medicaid Services (CMS). This paper will evaluate the CMS guidelines for
Verde Valley Medical Center is a voluntary non-profit private hospital with 110 beds in
Cottonwood, AZ, but services the entire Verde Valley (Healthcare Compare, n.d.). The
Verde Valley spans from the scenic Mingus Mountains to the Mogollon Rim and comprises 9
towns, Clarkdale, Cottonwood, Camp Verde, Lake Montezuma, Sedona, Cornville, Village of
Abstract
Healthcare management depends heavily on the utilization of the information that is
provided to them through the dashboard. Every healthcare organization in the United States
is required to meet a variety of local, state, and federal standards for quality that are provided
by legislation. The dashboard helps organizations to keep track of how they are meeting the
standards set for them and where improvement is needed. The dashboard is a tool within
healthcare that is used by management as it provides vital information on how a healthcare
organization is meeting performance metrics and benchmarks (Makieiev, n.d.). In order for
the management team to be effective and improve performance levels they need to be able
identify and optimize certain variables. Reporting systems like the dashboard that are
interactive and excel at analysis, communication, and the display of data are needed in order
to make decisions based on real time data (Prang et al., 2021). Many organizations use
benchmarks as well to incorporate a thorough participatory strategy of uninterrupted quality
of care (Loper et al., 2021). The scores that they are given help management to see which
areas need improvement. The scores that they receive are based on the level of care that they
provide. The scores that the organization receives not only show how they rank among other
organizations but also help to determine the amount of funding that they will receive. In
2010, the Affordable Care Act (ACA) started recommending that organizations join
theAffordable Care Organizations (ACO) (Wilson et al., 2020) as a way to receive financial
incentives for meeting their benchmarks and budget requirements set forth by the Center for
Medicare and Medicaid Services (CMS). This paper will evaluate the CMS guidelines for
Verde Valley Medical Center is a voluntary non-profit private hospital with 110 beds in
Cottonwood, AZ, but services the entire Verde Valley (Healthcare Compare, n.d.). The
Verde Valley spans from the scenic Mingus Mountains to the Mogollon Rim and comprises 9
towns, Clarkdale, Cottonwood, Camp Verde, Lake Montezuma, Sedona, Cornville, Village of
Dashboard Metrics Evaluation 3
Oak Creek, Jerome, and Rimrock (Mitropoulos, 2022). The population of the Verde Valley
is 69,393 (Mitropoulos, 2022). The household median is $52,083, with 17.3% of people
living below the poverty line (Mitropoulos, 2022). The population mix is 75.3% White, 1.5%
African American, 1.2% American Indian/Alaska Native, 0.7% Asian, 0.1% Pacific Islander,
Hawaii Native,12.9% two or more races, 18.1% Hispanic, and 73.1% White, not Hispanic
(United States Census Bureau, n.d.).
Evaluation of Metrics Dashboard
This paper will take a closer look at the average time it takes for patients with chest
pain or a possible heart attack to receive an ECG, and obtain the care that they need.
According to the quality metrics dashboard patients are having to wait on average of 10
minutes at Verde Valley Medical Center, this number is higher than the statewide average of
8 minutes and the nationwide it is 7 minutes (Healthcare Compare, n.d.). Furthermore, the
American Heart Association (AHA) states that those experiencing chest pain need to receive
an ECG within 10 minutes (Zegre-Hemsey, J., et al, 2011). Although VVMC center is where
they should be within the standards of AHA we can see that there is room for improvement as
they are taking lifesaving minutes longer than the state and nation minutes.
It is also recommended that someone who is experiencing chest pain receive aspirin
within an hour of their arrival. According to the hospital care data for VVMC around 98% of
the time they are providing their patient with aspirin in the recommended time (Performance
at Verde Valley Medical Center, n.d.) of 1 hour, or prior to being transferred to another
facility or to inpatient which is about 3-4 hours. All of this varies depending on the website
that is being used for review. On the dashboard when it comes to heart attack and stroke
victims most of the data is not available for VVMC. As the only data available is for the time
it takes to receive an ECG. This tells me that there is room for growth in their
documentation.
Oak Creek, Jerome, and Rimrock (Mitropoulos, 2022). The population of the Verde Valley
is 69,393 (Mitropoulos, 2022). The household median is $52,083, with 17.3% of people
living below the poverty line (Mitropoulos, 2022). The population mix is 75.3% White, 1.5%
African American, 1.2% American Indian/Alaska Native, 0.7% Asian, 0.1% Pacific Islander,
Hawaii Native,12.9% two or more races, 18.1% Hispanic, and 73.1% White, not Hispanic
(United States Census Bureau, n.d.).
Evaluation of Metrics Dashboard
This paper will take a closer look at the average time it takes for patients with chest
pain or a possible heart attack to receive an ECG, and obtain the care that they need.
According to the quality metrics dashboard patients are having to wait on average of 10
minutes at Verde Valley Medical Center, this number is higher than the statewide average of
8 minutes and the nationwide it is 7 minutes (Healthcare Compare, n.d.). Furthermore, the
American Heart Association (AHA) states that those experiencing chest pain need to receive
an ECG within 10 minutes (Zegre-Hemsey, J., et al, 2011). Although VVMC center is where
they should be within the standards of AHA we can see that there is room for improvement as
they are taking lifesaving minutes longer than the state and nation minutes.
It is also recommended that someone who is experiencing chest pain receive aspirin
within an hour of their arrival. According to the hospital care data for VVMC around 98% of
the time they are providing their patient with aspirin in the recommended time (Performance
at Verde Valley Medical Center, n.d.) of 1 hour, or prior to being transferred to another
facility or to inpatient which is about 3-4 hours. All of this varies depending on the website
that is being used for review. On the dashboard when it comes to heart attack and stroke
victims most of the data is not available for VVMC. As the only data available is for the time
it takes to receive an ECG. This tells me that there is room for growth in their
documentation.
Preview Mode
Sign in to access the full document!
100%