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HCS 235 Proposal for Health Care Call Center Team Building

Proposal for team building in a healthcare call center.

Zoey Ramirez
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TEAM BUILDING1Running Head: TEAM BUILDINGProposal for Health Care Call CenterHCS 235You are tasked with developing a proposal to improve the efficiency and customer service in ahealthcare organization's call center through a five-step planning process. Address the followingaspects in your proposal:1.Discuss the importance of teamwork within the call center department and how it cancontribute to the organization's overall efficiency and customer service. Provide examplesfrom other industries where teamwork has been successfully implemented.2.Describe the five-step planning process (Fact Finding, Interpretation, Review & Refine,Strategic Planning, and Tactical Execution) that will be followed to enhance the callcenter's performance. Explain how each step contributes to the end goal of improvingcustomer service and operational efficiency.3.Explain the role of training, conflict resolution, and communication in fostering acohesive team environment in the call center. Provide suggestions for team-buildingactivities that could be implemented.4.Identify a problem-solving tool that could be used during the implementation phase toaddress potential roadblocks in the call center’s productivity. Explain how this tool canhelp the team overcome challenges.Requirements:Your response should be4 to 5 pagesin length (double-spaced).Ensure your paper is formatted according toAPA style.

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Document Details

University
University of Phoenix
Course
HCS 235
Subject
Healthcare

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