HCS 235 Proposal for Health Care Call Center Team Building
Proposal for team building in a healthcare call center.
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TEAM BUILDING 1
Running Head: TEAM BUILDING
Proposal for Health Care Call Center
HCS 235
You are tasked with developing a proposal to improve the efficiency and customer service in a
healthcare organization's call center through a five-step planning process. Address the following
aspects in your proposal:
1. Discuss the importance of teamwork within the call center department and how it can
contribute to the organization's overall efficiency and customer service. Provide examples
from other industries where teamwork has been successfully implemented.
2. Describe the five-step planning process (Fact Finding, Interpretation, Review & Refine,
Strategic Planning, and Tactical Execution) that will be followed to enhance the call
center's performance. Explain how each step contributes to the end goal of improving
customer service and operational efficiency.
3. Explain the role of training, conflict resolution, and communication in fostering a
cohesive team environment in the call center. Provide suggestions for team-building
activities that could be implemented.
4. Identify a problem-solving tool that could be used during the implementation phase to
address potential roadblocks in the call center’s productivity. Explain how this tool can
help the team overcome challenges.
Requirements:
Your response should be 4 to 5 pages in length (double-spaced).
Ensure your paper is formatted according to APA style.
Running Head: TEAM BUILDING
Proposal for Health Care Call Center
HCS 235
You are tasked with developing a proposal to improve the efficiency and customer service in a
healthcare organization's call center through a five-step planning process. Address the following
aspects in your proposal:
1. Discuss the importance of teamwork within the call center department and how it can
contribute to the organization's overall efficiency and customer service. Provide examples
from other industries where teamwork has been successfully implemented.
2. Describe the five-step planning process (Fact Finding, Interpretation, Review & Refine,
Strategic Planning, and Tactical Execution) that will be followed to enhance the call
center's performance. Explain how each step contributes to the end goal of improving
customer service and operational efficiency.
3. Explain the role of training, conflict resolution, and communication in fostering a
cohesive team environment in the call center. Provide suggestions for team-building
activities that could be implemented.
4. Identify a problem-solving tool that could be used during the implementation phase to
address potential roadblocks in the call center’s productivity. Explain how this tool can
help the team overcome challenges.
Requirements:
Your response should be 4 to 5 pages in length (double-spaced).
Ensure your paper is formatted according to APA style.
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Document Details
University
University of Phoenix
Subject
Healthcare