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Implementing Effective Customer Service Training for New Employees: A Needs Assessment Approach

A structured plan for implementing customer service training programs. This solved assignment includes a needs assessment and training strategies.

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NEWEMPLOYEE CUSTOMER SERVICE TRAINING1NewEmployee Customer Service TrainingName of the studentCourse abbreviation and number11/29/2013Instructor’s nameDiscuss the importance of needs assessment in the implementation of a customer service trainingprogram for new employees. How does this process help in identifying deficiencies in employeeperformance and ensuring the development of appropriate training methods? Furthermore,describe the training methods recommended for the new employees in a retail store, and explainhow you would motivate non-interested employees to participate in the training program.Word count requirement: 1,200-1,500 words

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Human Resource Management

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