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Solution Manual For Essentials of Business Communication, 11th Edition

Solution Manual For Essentials of Business Communication, 11th Edition is a structured study guide that simplifies complex textbook topics.

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Guffey & Loewy,Essentials of Business Communication, 11.for1CHAPTER1SOLUTIONSSucceeding in the Social and Mobile WorkplaceCriticalThinking Discussion GuideNote:Solutions to Chapter Review questions 1-10 appear in the Annotated Instructor’s Edition.11.What could be the career fallout forsomeone who is unwilling or unable to train tobecome a better communicator? Can workers today be successful if their writingis and remains poor? (L.O. 1)Each of us probably knows at least one example of a highly successful dyslexic personor a poor writer who is admired and thrives in the world of work. However, such casesare the exception rather than the rule. Surveys of employers find over and over againthat woefully unprepared young job applicants will fall behind in their careers and not bepromoted if they are even hired in the first place.12.Why do executives and managers spend more time listening than do workers?(L.O. 2)Before they can make decisions, executives must listen to feedback from supervisors,specialists, and others. They must also listen to their bosses—boards of directors andowners—as well as to customers, especially when handling serious complaints. Mindsare like parachutes; they work well only when open. All three levels of workers shouldhave good listening skills; but because the decisions coming from executives may bemore critical, their listening skills should perhaps be most highly developed.13.What arguments could you give for or against the idea that body language is ascience with principles that can be interpreted accurately by specialists? (L.O. 3)Although few would argue that body language does send silent messages, no scientificprinciples have evolved explaining exactly what those messages mean. Mostresearchers agree that nonverbal cues contain much information, but specifically whatthose cues mean is unknown. In Nonverbal Communication, authors Hickson andStacks wrote, “The nonverbal message by itself may be ambiguous; in almost everyinstance it needs the verbal message to complete the process of communication.”[Madison, WI: WCB Brown & Benchmark, 1993, p. 8.] Julius Fast, author of theprecedent-setting Body Language, stated that “nonverbal language is partly instinctive,partly taught, and partly imitative.” [New York: Pocket Books, 1970, p. 14.] But it is not ascience with principles that always hold true.14.Imagine that businesspeople from a high-context culture (e.g., Japan or China)meet their counterparts from a low-context culture (the United States) for the firsttime to negotiate and sign a manufacturing contract. What could go wrong? Howabout conflicting perceptions of time? (L.O. 4)

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Essentials Of Business Communicatio...

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