Strategic Human Resource Management Assignment 4: HR Training Class

Assignment on HR training.

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Assignment 4: HR Training Class 1
Assignment 4: HR Training Class
DJhonna M. Jones
Dr. G. Stan Reeley, Jr., Ph.D.
Strategic Human Resource Management
03 December 2014
TurnItIn: 17%
In your paper, you discuss the design and implementation of a customer service training program
within a company. How does a training needs assessment contribute to the success of this
program? Additionally, explain why a combination of classroom-based role play and seminar
training was selected as the method for delivering the training. How would you motivate
employees to attend and engage in the training, and how could you assess the effectiveness of the
program post-training?
Word count requirement: 600-700 words.
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Subject
Human Resource Management