Strategic Human Resource Management Assignment 4: HR Training Class
Assignment on HR training.
Jacob Anderson
Contributor
4.7
55
4 months ago
Preview (4 of 10)
Sign in to access the full document!
Assignment 4: HR Training Class 1
Assignment 4: HR Training Class
DJhonna M. Jones
Dr. G. Stan Reeley, Jr., Ph.D.
Strategic Human Resource Management
03 December 2014
TurnItIn: 17%
In your paper, you discuss the design and implementation of a customer service training program
within a company. How does a training needs assessment contribute to the success of this
program? Additionally, explain why a combination of classroom-based role play and seminar
training was selected as the method for delivering the training. How would you motivate
employees to attend and engage in the training, and how could you assess the effectiveness of the
program post-training?
Word count requirement: 600-700 words.
4o mini
Assignment 4: HR Training Class
DJhonna M. Jones
Dr. G. Stan Reeley, Jr., Ph.D.
Strategic Human Resource Management
03 December 2014
TurnItIn: 17%
In your paper, you discuss the design and implementation of a customer service training program
within a company. How does a training needs assessment contribute to the success of this
program? Additionally, explain why a combination of classroom-based role play and seminar
training was selected as the method for delivering the training. How would you motivate
employees to attend and engage in the training, and how could you assess the effectiveness of the
program post-training?
Word count requirement: 600-700 words.
4o mini
HR Training Class 2
Abstract:
The purpose of this paper is to make an understanding of a Human Resources training class,
using a mock customer service training class for new employees as an example. There will be a
short justification for the necessity of a post training assessment that stresses five ways the
assessment would expose any training defects. An outline of a customer service training
implementation plan and determination of training method will be made. The paper will then
show why the choice in training method was made. While showing methods of training the
paper will explore methods of motivating employees to be interested in attending the training
class. Last, the paper will develop a survey aimed at collecting feedback from the employees
who would attend the mock training.
HR Training Class
The Human Resources Training Class is used to train employees in a number of work /
life related aspects of the business world. The HR community has discovered that one of the
many ways to ensure a productive workforce is to provide them with the tools to achieve the
firm’s goals. To this end, many human resources have incorporated different courses or training
classes to assist the employee in their development within the work environment. Using a mock
customer service need as a basis, this paper will explore how to develop a training class to fulfill
a need for training in the HR environment by utilizing the training class method.
Justify the use of a needs assessment for proposed employee customer service training
There are a number of reasons to conduct a training needs assessment. The needs
assessment can be considered a financial tool to determine if it is financially feasible or a wise
investment to conduct a particular training for employees. The needs assessment determines
Abstract:
The purpose of this paper is to make an understanding of a Human Resources training class,
using a mock customer service training class for new employees as an example. There will be a
short justification for the necessity of a post training assessment that stresses five ways the
assessment would expose any training defects. An outline of a customer service training
implementation plan and determination of training method will be made. The paper will then
show why the choice in training method was made. While showing methods of training the
paper will explore methods of motivating employees to be interested in attending the training
class. Last, the paper will develop a survey aimed at collecting feedback from the employees
who would attend the mock training.
HR Training Class
The Human Resources Training Class is used to train employees in a number of work /
life related aspects of the business world. The HR community has discovered that one of the
many ways to ensure a productive workforce is to provide them with the tools to achieve the
firm’s goals. To this end, many human resources have incorporated different courses or training
classes to assist the employee in their development within the work environment. Using a mock
customer service need as a basis, this paper will explore how to develop a training class to fulfill
a need for training in the HR environment by utilizing the training class method.
Justify the use of a needs assessment for proposed employee customer service training
There are a number of reasons to conduct a training needs assessment. The needs
assessment can be considered a financial tool to determine if it is financially feasible or a wise
investment to conduct a particular training for employees. The needs assessment determines
Preview Mode
Sign in to access the full document!
100%
Study Now!
XY-Copilot AI
Unlimited Access
Secure Payment
Instant Access
24/7 Support
Document Chat
Document Details
Subject
Human Resource Management