Test Bank For A Guide to Crisis Intervention, 6th Edition

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1. Ego strength refers to
a. how proud and self-centered the person is.
b. the energy required to overcome post-traumatic stress disorder.
c. the ability to understand the world realistically and act upon it to get one’s needs met.
d. All of the above.
ANSWER: c
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Other Factors Determining Danger or Opportunity
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_08 - Discern characteristics of effective coping people
NATIONAL STANDARDS: United States - CACREP 3 c. - Theories of normal and abnormal personality
development
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AM
2. The focus on client responsibility and choice best represents which theoretical approach?
a. Existential
b. Humanistic
c. Behavioral
d. Cognitive
ANSWER: a
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Existential Theory
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_02 - Increase functioning in a person going through a crisis
NATIONAL STANDARDS: United States - CACREP 5 a. - Theories and models of counseling
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AMPage 1

3. The concept of limited psychic energy comes from which theory?
a. Existential
b. Humanistic
c. Cognitive
d. Psychoanalytic
e. Behavioral
ANSWER: d
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Psychoanalytic Theory
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_02 - Increase functioning in a person going through a crisis
NATIONAL STANDARDS: United States - CACREP 5 a. - Theories and models of counseling
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AM
4. A person who has experienced a crisis event can benefit from it through
a. personal growth, as a result of successfully dealing with the crisis.
b. financial opportunity, as a result of a lawsuit or worker’s compensation claim.
c. learning to use their ego defense mechanism.
d. Both A and B.
ANSWER: a
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Crisis as Both Danger and Opportunity
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_02 - Increase functioning in a person going through a crisis
NATIONAL STANDARDS: United States - CACREP 3 g. - Effects of crisis, disasters, and trauma on diverse
individuals across the lifespan
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/30/2017 8:05 AMPage 2

5. Trauma-Informed Care is used in many state and federal agencies. It focuses on three key elements, not including
a. realizing the high incidence of trauma.
b. recognizing the effects of trauma on the individual.
c. reorganizing resources to minimize risk of crisis incidents.
d. responding by acting on the knowledge gained.
ANSWER: c
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Trauma-Informed Care
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_06 - Be aware of trauma-informed care
NATIONAL STANDARDS: United States - CACREP 5 m. - Crisis intervention, trauma-informed, and
community-based strategies, such as Psychological First Aid
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AM
6. Managed Care replaced the use of indemnity insurance companies for payment of mental health services in the
a. 1960s.
b. 1970s.
c. 1980s.
d. 1990s.
e. 2000s.
ANSWER: c
POINTS: 1
DIFFICULTY: Easy
REFERENCES: The Rise of Managed Care
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_03 - Understand the beginning of the history of crisis intervention
NATIONAL STANDARDS: United States - CACREP 1 a. - History and philosophy of the counseling profession
and its specialty areas
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AMPage 3

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7. Factors influencing a person’s response to crisis include their
a. social resources.
b. material resources.
c. personal (internal) resources.
d. Both A and C.
ANSWER: d
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Other Factors Determining Danger or Opportunity
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_08 - Discern characteristics of effective coping people
NATIONAL STANDARDS: United States - CACREP 3 c. - Theories of normal and abnormal personality
development
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AM
8. Growth and optimism are ideas central to what theory?
a. Cognitive
b. Existential
c. Psychoanalytic
d. Humanistic
ANSWER: d
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Humanistic Approach
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_02 - Increase functioning in a person going through a crisis
NATIONAL STANDARDS: United States - CACREP 5 a. - Theories and models of counseling
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AMPage 4

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9. The crisis-prone person usually does not
a. continue to function well when under stress.
b. access their ego to help deal with stress.
c. find solutions to their problems when under stress.
d. turn to a support network for help.
e. All of the above.
ANSWER: e
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Crisis as Danger: Becoming a Crisis-Prone Person
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_05 - Recognize the crisis prone person
NATIONAL STANDARDS: United States - CACREP 3 g. - Effects of crisis, disasters, and trauma on diverse
individuals across the lifespan
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AM
10. The cognitive key refers to
a. the precipitating event.
b. the coping strategies of the person.
c. the person’s perception of the event.
d. Both B and C.
ANSWER: c
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Other Factors Determining Danger or Opportunity
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_05 - Recognize the crisis prone person
NATIONAL STANDARDS: United States - CACREP 3 g. - Effects of crisis, disasters, and trauma on diverse
individuals across the lifespan
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AMPage 5

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11. For the crisis worker, what is the most important part of a crisis event?
ANSWER: Answers will vary
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Crisis Defined
QUESTION TYPE: Essay
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_01 - Understand how a crisis state is formed and the factors that
make up a crisis state
NATIONAL STANDARDS: United States - CACREP 5. c. - theories, models, and strategies for understanding
and practicing consultation
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AM
12. What are Caplan’s seven characteristics of effective coping behavior?
ANSWER: Answers will vary
POINTS: 1
DIFFICULTY: Difficult
REFERENCES: The Wellesley Project: The Development of Crisis Intervention
QUESTION TYPE: Essay
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_08 - Discern characteristics of effective coping people
NATIONAL STANDARDS: United States - CACREP 3 c. - Theories of normal and abnormal personality
development
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AM
13. When might medication be useful for someone in crisis?
ANSWER: Answers will vary
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Emotional Distress
QUESTION TYPE: Essay
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_02 - Increase functioning in a person going through a crisis
NATIONAL STANDARDS: United States - CACREP 3 h. - a general framework for understanding differing
abilities and strategies for differentiated interventions
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AMPage 6

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14. How is stress different from a crisis?
ANSWER: Answers will vary
POINTS: 1
DIFFICULTY: Difficult
REFERENCES: Crisis as Danger: Becoming a Crisis-Prone Person
QUESTION TYPE: Essay
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_07 - Decipher the difference between stress and crisis
NATIONAL STANDARDS: United States - CACREP 3 f. - Systemic and environmental factors that affect
human development, functioning, and behavior
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AM
15. Why is the Community Mental Health Act of 1963 still relevant today?
ANSWER: Answers will vary
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Community Mental Health Act of 1963
QUESTION TYPE: Essay
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_03 - Understand the beginning of the history of crisis intervention
NATIONAL STANDARDS: United States - CACREP 1 a. - History and philosophy of the counseling profession
and its specialty areas
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AM
16. The focus of crisis intervention is on helping the client to win a favorable outcome to a lawsuit.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Crisis Defined
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_02 - Increase functioning in a person going through a crisis
NATIONAL STANDARDS: United States - CACREP 3 g. - Effects of crisis, disasters, and trauma on diverse
individuals across the lifespan
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AMPage 7

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17. How quickly a person receives intervention after a crisis event does not matter to their long-term ability to function.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Crisis as Danger: Becoming a Crisis-Prone Person
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_04 - Identify how a crisis can be both a danger and an
opportunity
NATIONAL STANDARDS: United States - CACREP 3 g. - Effects of crisis, disasters, and trauma on diverse
individuals across the lifespan
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AM
18. It might be appropriate for a crisis worker to serve temporarily as their client’s ego strength.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Other Factors Determining Danger or Opportunity
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_02 - Increase functioning in a person going through a crisis
NATIONAL STANDARDS: United States - CACREP 3 i. - Ethical and culturally relevant strategies for
promoting resilience and optimum development and wellness across the lifespan
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AMPage 8

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19. Crisis intervention as a response to trauma first emerged when World War II soldiers began to return home.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
REFERENCES: The Wellesley Project: The Development of Crisis Intervention
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_03 - Understand the beginning of the history of crisis intervention
NATIONAL STANDARDS: United States - CACREP 1 a. - History and philosophy of the counseling profession
and its specialty areas
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AM
20. Everyone who becomes stressed will experience a crisis state at one time or another.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Crisis as Danger: Becoming a Crisis-Prone Person
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_05 - Recognize the crisis prone person
NATIONAL STANDARDS: United States - CACREP 3 g. - Effects of crisis, disasters, and trauma on diverse
individuals across the lifespan
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AMPage 9

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21. Suicide prevention first became widespread during the time of Freud.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Crisis Intervention and Suicide Prevention Strengthen Nationwide
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_03 - Understand the beginning of the history of crisis intervention
NATIONAL STANDARDS: United States - CACREP 1 a. - History and philosophy of the counseling profession
and its specialty areas
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AM
22. A person can effectively come out of a crisis state through use of ego defense mechanisms such as repression and
denial.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Crisis as Danger: Becoming a Crisis-Prone Person
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_05 - Recognize the crisis prone person
NATIONAL STANDARDS: United States - CACREP 3 g. - Effects of crisis, disasters, and trauma on diverse
individuals across the lifespan
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AMPage 10

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23. The major goal of crisis intervention is to increase the client’s functioning.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Crisis Defined
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_02 - Increase functioning in a person going through a crisis
NATIONAL STANDARDS: United States - CACREP 3 i. - Ethical and culturally relevant strategies for
promoting resilience and optimum development and wellness across the lifespan
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AM
24. A typical reaction to a crisis event is an increase in anxiety.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Emotional Distress
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_01 - Understand how a crisis state is formed and the factors that
make up a crisis state
NATIONAL STANDARDS: United States - CACREP 3 g. - Effects of crisis, disasters, and trauma on diverse
individuals across the lifespan
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AMPage 11

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25. Crisis intervention and brief therapy both use the same approach to client care.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Brief Therapy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_01_07 - Decipher the difference between stress and crisis
NATIONAL STANDARDS: United States - CACREP 5. c. - theories, models, and strategies for understanding
and practicing consultation
DATE CREATED: 10/28/2017 10:32 AM
DATE MODIFIED: 10/28/2017 10:46 AMPage 12

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1. In what year did the social work profession first adopt a code of ethics?
a. 1969
b. 1947
c. 1930
d. 1990
e. None of the above.
ANSWER: b
POINTS: 1
DIFFICULTY: Easy
REFERENCES: What Are Ethics?
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_01 - Comprehend the major ethical standards in most mental
health professions
NATIONAL STANDARDS: United States - CACREP 1 a. - History and philosophy of the counseling profession
and its specialty areas
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/28/2017 11:04 AM
2. The only situation in which a dual relationship between a counselor and client would not be prohibited is when
a. they are married.
b. they are related.
c. they are friends.
d. they work together.
e. A dual relationship is always prohibited.
ANSWER: e
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Dual Relationships
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_01 - Comprehend the major ethical standards in most mental
health professions
NATIONAL STANDARDS: United States - CACREP 5 d. - Ethical and culturally relevant strategies for
establishing and maintaining in-person and technology-assisted relationships
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/30/2017 8:09 AMPage 1

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3. Client confidentiality must be broken in the case of
a. suspected elder abuse.
b. suspected child abuse.
c. the client’s inability to look after their own basic needs (e.g., food and shelter).
d. All of the above.
e. Both A and B.
ANSWER: d
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Confidentiality
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_01 - Comprehend the major ethical standards in most mental
health professions
NATIONAL STANDARDS: United States - CACREP 5 d. - Ethical and culturally relevant strategies for
establishing and maintaining in-person and technology-assisted relationships
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/30/2017 8:10 AM
4. “Duty to Warn” came from
a. the National Child Abuse Prevention and Treatment Act.
b. the Community Mental Health Act.
c. the Tarasoff Case.
d. the Americans with Disabilities Act.
e. None of the above.
ANSWER: c
POINTS: 1
DIFFICULTY: Medium
REFERENCES: The Tarasoff Case
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_02 - Recognize the need for ethics in crisis intervention
NATIONAL STANDARDS: United States - CACREP 5 a. - Theories and models of counseling
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/28/2017 11:04 AMPage 2

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5. A crisis worker who resents their parents because he was sent to boarding school, and now gives advice to clients
based on their unresolved feelings, is suffering from
a. countertransference.
b. self-awareness.
c. dual relationship.
d. All of the above.
e. None of the above.
ANSWER: a
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Self-Awareness and Self-Monitoring
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_02 - Recognize the need for ethics in crisis intervention
NATIONAL STANDARDS: United States - CACREP 1 k. - Strategies for personal and professional self-
evaluation and implications for practice
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/28/2017 11:04 AM
6. Elder abuse can include
a. physical abuse.
b. neglect.
c. misuse of the person’s money.
d. Both A and B.
e. All of the above.
ANSWER: e
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Elder Abuse Reporting Act
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_01 - Comprehend the major ethical standards in most mental
health professions
NATIONAL STANDARDS: United States - CACREP 3 i. - Ethical and culturally relevant strategies for
promoting resilience and optimum development and wellness across the lifespan
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/30/2017 8:23 AMPage 3

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7. Which moral principle is not a guide to ethical decision-making?
a. Non-malfeasance
b. Autonomy
c. Justice
d. Fidelity
e. The U.S. Constitution
ANSWER: e
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Ethical Issues
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_01 - Comprehend the major ethical standards in most mental
health professions
NATIONAL STANDARDS: United States - CACREP 5 d. - Ethical and culturally relevant strategies for
establishing and maintaining in-person and technology-assisted relationships
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/30/2017 8:23 AM
8. The use of virtual therapy might encounter ethical issues because of
a. risks to security.
b. inappropriate counseling due to the inability to study body language.
c. lack of legal recourse for malpractice.
d. Both A and C.
e. All of the above.
ANSWER: e
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Virtual or e-Therapy
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_03 - Grasp the various controversies related to ethics
NATIONAL STANDARDS: United States - CACREP 5 d. - Ethical and culturally relevant strategies for
establishing and maintaining in-person and technology-assisted relationships
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/30/2017 8:24 AMPage 4

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9. According to Arredondo et al., there are five major cultural groups in the United States. These do not include
a. African Americans
b. Caucasians
c. Native Americans
d. Asian Americans
e. Middle Eastern Americans
ANSWER: e
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Multicultural Competence
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_01 - Comprehend the major ethical standards in most mental
health professions
NATIONAL STANDARDS: United States - CACREP 2 a. - Multicultural and pluralistic characteristics within
and among diverse groups nationally and internationally
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/30/2017 8:24 AM
10. A gravely disabled client is one who has a mental disorder and thus cannot take care of their daily needs for
a. food and shelter.
b. medical care.
c. clothing.
d. personal safety.
e. All of the above.
ANSWER: e
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Confidentiality
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_02 - Recognize the need for ethics in crisis intervention
NATIONAL STANDARDS: United States - CACREP 1 c. - Counselors’ roles and responsibilities as members
of interdisciplinary community outreach and emergency management response teams
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/30/2017 8:24 AMPage 5

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11. Why is strong ethical practice particularly important in crisis intervention?
ANSWER: Answers will vary
POINTS: 1
DIFFICULTY: Easy
REFERENCES: The Need for Ethics
QUESTION TYPE: Essay
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_02 - Recognize the need for ethics in crisis intervention
NATIONAL STANDARDS: United States - CACREP 1 c. - Counselors’ roles and responsibilities as members
of interdisciplinary community outreach and emergency management response teams
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/28/2017 11:04 AM
12. List Kitchener’s five guiding principles that inform ethical decision-making.
ANSWER: Answers will vary
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Ethical Issues
QUESTION TYPE: Essay
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_01 - Comprehend the major ethical standards in most mental
health professions
NATIONAL STANDARDS: United States - CACREP 1 k. - Strategies for personal and professional self-
evaluation and implications for practice
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/28/2017 11:04 AMPage 6

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13. When MUST a counselor breach confidentiality?
ANSWER: Answers will vary
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Confidentiality
QUESTION TYPE: Essay
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_01 - Comprehend the major ethical standards in most mental
health professions
NATIONAL STANDARDS: United States - CACREP 1 i. - Ethical standards of professional counseling
organizations and credentialing bodies, and applications of ethical and legal
considerations in professional counseling
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/28/2017 11:04 AM
14. Why is therapeutic self-awareness important to the mental health professional?
ANSWER: Answers will vary
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Self-Awareness and Self-Monitoring
QUESTION TYPE: Essay
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_02 - Recognize the need for ethics in crisis intervention
NATIONAL STANDARDS: United States - CACREP 1 k. - Strategies for personal and professional self-
evaluation and implications for practice
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/28/2017 11:04 AMPage 7

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15. How does privileged communication differ from confidentiality?
ANSWER: Answers will vary
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Confidentiality
QUESTION TYPE: Essay
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_01 - Comprehend the major ethical standards in most mental
health professions
NATIONAL STANDARDS: United States - CACREP 1 i. - Ethical standards of professional counseling
organizations and credentialing bodies, and applications of ethical and legal
considerations in professional counseling
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/28/2017 11:04 AM
16. Community volunteers or undergraduate students can effectively practice crisis intervention independently, so long as
they have received appropriate training.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Use of Paraprofessionals
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_02 - Recognize the need for ethics in crisis intervention
NATIONAL STANDARDS: United States - CACREP 1 m. - The role of counseling supervision in the profession
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/28/2017 11:04 AMPage 8

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17. The concept of “first, do no harm” was first expressly stated in the Code of Hammurabi (ca. 2000 BCE).
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Introduction
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_01 - Comprehend the major ethical standards in most mental
health professions
NATIONAL STANDARDS: United States - CACREP 5 i. - Development of measurable outcomes for clients
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/28/2017 11:04 AM
18. Cultural sensitivity is important, but it is not an ethical mandate.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Multicultural Competence
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_01 - Comprehend the major ethical standards in most mental
health professions
NATIONAL STANDARDS: United States - CACREP 2 c. - Multicultural counseling competencies
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/28/2017 11:04 AMPage 9

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19. The federal law that established standards for the protection of select health information was the Health Insurance
Portability and Accountability Act (HIPAA).
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Defining Law
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_01 - Comprehend the major ethical standards in most mental
health professions
NATIONAL STANDARDS: United States - CACREP 1 i. - Ethical standards of professional counseling
organizations and credentialing bodies, and applications of ethical and legal
considerations in professional counseling
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/28/2017 11:04 AM
20. If a crisis worker strongly believes in a particular moral code, it is appropriate for them to encourage their clients to
adopt, or at least consider, that code.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Multicultural Competence
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_01 - Comprehend the major ethical standards in most mental
health professions
NATIONAL STANDARDS: United States - CACREP 2 d. - The impact of heritage, attitudes, beliefs,
understandings, and acculturative experiences on an individual’s views of others
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/28/2017 11:04 AMPage 10

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21. If a mental health professional has undergone sufficient training, there is no risk that he will experience
countertransference.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Self-Awareness and Self-Monitoring
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_02 - Recognize the need for ethics in crisis intervention
NATIONAL STANDARDS: United States - CACREP 1 k. - Strategies for personal and professional self-
evaluation and implications for practice
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/28/2017 11:04 AM
22. “Duty to Warn” refers to reporting to their family or caregiver that a client intends to harm themselves.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Medium
REFERENCES: The Tarasoff Case
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_01 - Comprehend the major ethical standards in most mental
health professions
NATIONAL STANDARDS: United States - CACREP 1 i. - Ethical standards of professional counseling
organizations and credentialing bodies, and applications of ethical and legal
considerations in professional counseling
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/28/2017 11:04 AMPage 11

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23. One argument in support of virtual or e-therapy is that it allows people to be served who otherwise would not seek
counseling because of fears of being stigmatized.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Virtual or e-Therapy
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_03 - Grasp the various controversies related to ethics
NATIONAL STANDARDS: United States - CACREP 1 j. - Technology’s impact on the counseling profession
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/28/2017 11:04 AM
24. Because a crisis worker is not a psychiatrist, it is not important for them to be familiar with the conditions listed in the
American Psychiatric Association’s Diagnostic and Statistical Manual of Mental Disorders.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Competence
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_02 - Recognize the need for ethics in crisis intervention
NATIONAL STANDARDS: United States - CACREP 5 c. - Theories, models, and strategies for understanding
and practicing consultation
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/28/2017 11:04 AMPage 12

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25. Medication can sometimes be given without client consent.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Informed Consent
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_02_03 - Grasp the various controversies related to ethics
NATIONAL STANDARDS: United States - CACREP 1 i. - Ethical standards of professional counseling
organizations and credentialing bodies, and applications of ethical and legal
considerations in professional counseling
DATE CREATED: 10/28/2017 10:57 AM
DATE MODIFIED: 10/28/2017 11:04 AMPage 13

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1. What is the purpose of basic attending skills?
a. To find the precipitating event
b. To develop rapport
c. To provide coping skills
d. To develop self-confidence
ANSWER: b
POINTS: 1
DIFFICULTY: Easy
REFERENCES: A: Developing and Maintaining Rapport: Follow the Client
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_03_02 - Understand the purpose of basic attending skills and how to
apply them to real life cases.
NATIONAL STANDARDS: United States - CACREP 5 f. - counselor characteristics and behaviors that
influence the counseling process
DATE CREATED: 10/28/2017 11:21 AM
DATE MODIFIED: 10/28/2017 11:29 AM
2. Which is considered the most effective way to allow clients to express their real selves without categories imposed
on them by the interviewer?
a. Close-ended questions
b. Interpretations
c. Open-ended questions
d. None of the above
ANSWER: c
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Questioning
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_03_02 - Understand the purpose of basic attending skills and how to
apply them to real life cases.
NATIONAL STANDARDS: United States - CACREP 5 c. - Theories, models, and strategies for understanding
and practicing consultation
DATE CREATED: 10/28/2017 11:21 AM
DATE MODIFIED: 10/28/2017 11:29 AMPage 1

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3. Restating in your own words what you thought you heard client say is called
a. interweaving.
b. clarifying or paraphrasing.
c. attending behavior.
d. summarization.
ANSWER: b
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Paraphrasing
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_03_02 - Understand the purpose of basic attending skills and how to
apply them to real life cases.
NATIONAL STANDARDS: United States - CACREP 5 c. - Theories, models, and strategies for understanding
and practicing consultation
DATE CREATED: 10/28/2017 11:21 AM
DATE MODIFIED: 10/28/2017 11:29 AM
4. The ABC method of crisis management is a three-stage process involving
a. A, achieving rapport; B, boiling the problem down to basics; C, coping.
b. A, achieving rapport; B, basic attending skills; C, coping skills.
c. A, attending behavior; B, boiling the problem down to basics; C, clarifying.
d. A, alternative strategies; B, basic attending skills; C, caring skills.
ANSWER: a
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Introduction
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_03_01 - Practice the ABC Model of Crisis Intervention.
NATIONAL STANDARDS: United States - CACREP 5 a. - Theories and models of counseling
DATE CREATED: 10/28/2017 11:21 AM
DATE MODIFIED: 10/28/2017 11:29 AMPage 2

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5. When a counselor tells a client that his or her feelings are normal and suggests that others would feel the same way
under the same conditions, he is giving a/an
a. educational statement.
b. empowerment statement.
c. support/validation statement.
d. reframing statement.
ANSWER: c
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Therapeutic Interaction
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_03_02 - Understand the purpose of basic attending skills and how to
apply them to real life cases.
NATIONAL STANDARDS: United States - CACREP 5 c. - Theories, models, and strategies for understanding
and practicing consultation
DATE CREATED: 10/28/2017 11:21 AM
DATE MODIFIED: 10/28/2017 11:29 AM
6. An advanced technique that provides new perspective and possibilities for client change is called a/an
a. educational statement.
b. empowerment statement.
c. support statement.
d. reframing statement.
ANSWER: d
POINTS: 1
DIFFICULTY: Moderate
REFERENCES: Therapeutic Interaction
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_03_03 - Offer coping strategies and provide referrals to clients.
NATIONAL STANDARDS: United States - CACREP 5 c. - Theories, models, and strategies for understanding
and practicing consultation
DATE CREATED: 10/28/2017 11:21 AM
DATE MODIFIED: 10/28/2017 11:29 AMPage 3

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7. When a client is presented with choices and is encouraged to master their feelings, the counselor is providing a/an
a. educational statement.
b. empowerment statement.
c. support statement.
d. reframing statement.
ANSWER: b
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Therapeutic Interaction
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_03_03 - Offer coping strategies and provide referrals to clients.
NATIONAL STANDARDS: United States - CACREP 5 c. - Theories, models, and strategies for understanding
and practicing consultation
DATE CREATED: 10/28/2017 11:21 AM
DATE MODIFIED: 10/28/2017 11:29 AM
8. The most important way to begin the coping phase of crisis intervention is
a. to give the client reading assignments.
b. encouraging the client to develop new coping ideas.
c. refer them to support groups or twelve-step groups.
d. ask, “Would you be open to a suggestion?”
ANSWER: b
POINTS: 1
DIFFICULTY: Easy
REFERENCES: Encouraging the Development of New Coping Behaviors
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_03_03 - Offer coping strategies and provide referrals to clients.
NATIONAL STANDARDS: United States - CACREP 5 c. - Theories, models, and strategies for understanding
and practicing consultation
DATE CREATED: 10/28/2017 11:21 AM
DATE MODIFIED: 10/28/2017 11:29 AMPage 4

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9. Which of the following is an example of a 12-step group?
a. Al-Anon
b. Adult Children of Alcoholics
c. Kleptomaniacs and Shoplifters Anonymous
d. All of the above
ANSWER: d
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Presenting Alternative Coping Behaviors
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_03_03 - Offer coping strategies and provide referrals to clients.
NATIONAL STANDARDS: United States - CACREP 5 k. - Strategies to promote client understanding of and
access to a variety of community-based resources
DATE CREATED: 10/28/2017 11:21 AM
DATE MODIFIED: 10/28/2017 11:29 AM
10. At the end of a crisis intervention interview, the counselor should
a. develop a follow-up plan with the client.
b. ensure commitment from the client.
c. have the client sign a “no suicide” contract.
d. schedule the next appointment
e. A, B, C
ANSWER: e
POINTS: 1
DIFFICULTY: Medium
REFERENCES: Commitment and Follow-Up
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
LEARNING OBJECTIVES: KAN_CI_07_03_04 - Explore cognitions with clients and offer new ways of
thinking about events.
NATIONAL STANDARDS: United States - CACREP 5 j. - Evidence-based counseling strategies and
techniques for prevention and intervention
DATE CREATED: 10/28/2017 11:21 AM
DATE MODIFIED: 10/30/2017 8:33 AMPage 5

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Test Bank For A Guide to Crisis Intervention, 6th Edition

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