Test Bank for Fundamentals of Human Resource Management, 5th Edition

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Fundamentals of Human
Resource Management
5th Edition
Gary Dessler
Test Bank (Download only)
for Fundamentals of Human
Resource Management
Susan Leshnower

1
Fundamentals of Human Resource Management, 5e (Dessler)
Chapter 1 Managing Human Resources Today
1) The basic functions of management include all of the following EXCEPT ________.
A) staffing
B) planning
C) organizing
D) outsourcing
Answer: D
Explanation: The five basic functions of the management process include planning, organizing,
staffing, leading, and controlling. Outsourcing jobs may be an aspect of human resources, but it
is not one of the primary management functions.
Diff: 1
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
2) A manager is best described as a person who is responsible for ________.
A) teaching new employees basic skills
B) accomplishing the organization's goals
C) communicating with stockholders
D) delegating authority to subordinates
Answer: B
Explanation: A manager is someone who is responsible for accomplishing the organization's
goals, and who does so by managing the efforts of the organization's people. Most writers agree
that managing involves performing five basic functions: planning, organizing, staffing, leading,
and controlling.
Diff: 2
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept

2
3) Which individual in an organization is responsible for accomplishing the organization's goals
by planning, organizing, staffing, leading, and controlling personnel?
A) manager
B) generalist
C) marketer
D) entrepreneur
Answer: A
Explanation: The manager is the person responsible for accomplishing an organization's goals
by planning, organizing, staffing, leading, and controlling the efforts of the organization's people.
Diff: 2
AACSB: Application of knowledge
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Application
4) Which of the following represents the five functions of planning, organizing, staffing, leading,
and controlling?
A) strategic management
B) adaptability screening
C) succession planning
D) management process
Answer: D
Explanation: The management process includes five basic functions—planning, organizing,
staffing, leading, and controlling.
Diff: 2
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
5) Which basic function of management includes developing rules and procedures?
A) planning
B) organizing
C) leading
D) staffing
Answer: A
Explanation: Planning, organizing, staffing, leading, and controlling are the five functions of
management. The planning function involves establishing goals and standards, developing rules
and procedures, and developing plans and forecasts.
Diff: 1
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept

3
6) Which basic function of management involves maintaining employee morale and motivating
subordinates?
A) planning
B) leading
C) organizing
D) developing
Answer: B
Explanation: Planning, organizing, staffing, leading, and controlling are the five functions of
management. The leading function involves getting others to accomplish a task, maintaining
morale, and motivating subordinates.
Diff: 1
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
7) What specific activities listed below are part of the planning function?
A) giving each subordinate a specific task
B) training and developing employees
C) developing rules and procedures
D) establishing quality standards
Answer: C
Explanation: The planning function of management involves establishing goals and standards,
developing rules and procedures, and developing plans and forecasts. The other functions of
management are organizing, staffing, leading, and controlling.
Diff: 2
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept

4
8) Celeste spends most of her time at work establishing goals for her staff of fifty employees and
developing procedures for various tasks. In which function of the management process does
Celeste spend most of her time?
A) planning
B) organizing
C) leading
D) staffing
Answer: A
Explanation: The planning function of the management process requires managers to establish
goals and standards, develop rules and procedures, and develop plans and forecasts. Leading
involves motivating staff, while controlling requires a manager to set standards, such as sales
quotas. Assigning tasks to employees is an aspect of the organizing function.
Diff: 2
AACSB: Application of knowledge
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Application
9) John primarily spends his time giving tasks to subordinates and establishing departments. He
is performing what function of management?
A) leading
B) planning
C) organizing
D) controlling
Answer: C
Explanation: The organizing function of management involves giving each subordinate a
specific task, establishing departments, delegating authority to subordinates, establishing
channels of authority and communication, and coordinating the work of subordinates. Leading,
planning, and controlling are other activities in the management process.
Diff: 2
AACSB: Application of knowledge
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Application

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5
10) Which function of the management process includes delegating authority to subordinates and
establishing channels of communication?
A) organizing
B) motivating
C) leading
D) staffing
Answer: A
Explanation: The organizing function of the management process includes delegating authority
to subordinates and establishing channels of communication. The organizing function also
includes establishing departments and coordinating the work of subordinates.
Diff: 1
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
11) Amini, a sales manager with a commercial real estate firm, uses sales quotas to assess the
performance of his staff members, and he then develops strategies for corrective action. Which
function of the management process is Amini most likely performing?
A) planning
B) staffing
C) controlling
D) organizing
Answer: C
Explanation: Setting standards such as sales quotas, quality standards, or production levels are
activities involved in the control function of the management process. Checking to see how
actual performance compares with these standards and taking corrective action as needed are
additional control functions.
Diff: 2
AACSB: Application of knowledge
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Application

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6
12) Which of the following activities is related to the organizing function of the management
process?
A) giving each subordinate a specific task
B) recruiting prospective employees
C) developing rules and procedures
D) establishing quality standards
Answer: A
Explanation: Giving subordinates tasks is an aspect of the organizing function. Recruiting
employees, developing procedures, and establishing standards are activities related to other
management functions.
Diff: 2
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
13) All of the following are activities performed within the staffing function of the management
process EXCEPT ________.
A) evaluating performance
B) providing training
C) recruiting employees
D) maintaining morale
Answer: D
Explanation: Determining what type of people should be hired, recruiting prospective
employees, selecting employees, setting performance standards, compensating employees,
evaluating performance, counseling employees, and training and developing employees are
aspects of the staffing function. Maintaining employee morale is an activity of the leading
function.
Diff: 2
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept

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7
14) Which of the following terms best describes firms such as IBM, Apple, and Google?
A) bargaining unit
B) work council
C) organization
D) open shop
Answer: C
Explanation: An organization, such as IBM, Apple, and Google, consists of people with
formally assigned roles who work together to achieve the organization's goals. Bargaining units,
work councils, and open shops may work within an organization.
Diff: 2
AACSB: Application of knowledge
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Application
15) In the management process, which activity is part of the staffing function?
A) developing rules
B) maintaining morale
C) evaluating performance
D) setting production levels
Answer: C
Explanation: The staffing function involves evaluating the performance of employees.
Developing rules is a planning function, and maintaining morale is a leading function. Setting
standards such as production levels is an aspect of the controlling function of the management
process.
Diff: 2
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
16) Which function of the management process involves setting standards such as sales quotas
and production levels?
A) planning
B) organizing
C) controlling
D) leading
Answer: C
Explanation: Setting standards such as sales quotas, quality standards, or production levels is
part of the controlling function of the management process. Planning, organizing, and leading are
other functions in the management process.
Diff: 1
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept

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8
17) Which activity is part of the controlling function of the management process?
A) recruiting prospective employees
B) training and developing new employees
C) developing departmental rules and procedures
D) comparing employee performance with standards
Answer: D
Explanation: Recruiting and training are staffing functions, while developing rules is a planning
function. Controlling involves setting standards and then checking to see how an employee's
actual performance compares to those standards.
Diff: 2
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
18) ________ is the process of acquiring, training, appraising, and compensating employees, and
attending to their labor relations, health and safety, and fairness concerns.
A) Human resource management
B) Career planning
C) Behavioral management
D) Job evaluation
Answer: A
Explanation: Human resource management is the process of acquiring, training, appraising, and
compensating employees, and of attending to their labor relations, health and safety, and fairness
concerns.
Diff: 1
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
19) Human resource management is best defined as the process of ________.
A) controlling and orienting new employees
B) organizing and scheduling work activities for teams
C) outsourcing and offshoring clerical jobs to foreign countries
D) acquiring, training, appraising, and compensating employees
Answer: D
Explanation: Human resource management is the process of acquiring, training, appraising, and
compensating employees, and of attending to their labor relations, health and safety, and fairness
concerns. Orienting new employees and outsourcing jobs may be required of HR managers at
times, but hiring, training, and paying workers are the main tasks of HR management.
Diff: 2
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept

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9
20) ________ is the right to make decisions, to direct the work of others, and to give orders.
A) Leadership
B) Authority
C) Arbitration
D) Bargaining
Answer: B
Explanation: Authority is the right to make decisions, to direct the work of others, and to give
orders.
Diff: 1
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
21) All of the following are a line manager's responsibilities for effective HR management
EXCEPT ________.
A) advising upper management
B) controlling labor costs
C) developing employees
D) orienting new employees
Answer: A
Explanation: Staff managers are authorized to assist and advise line managers. Line managers
have line authority, which means they typically work to control labor costs, develop employees,
and orient new workers.
Diff: 3
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
22) Line authority is best defined as a manager's right to ________.
A) use flexible decision-making powers
B) advise other managers or employees
C) advocate on behalf of his or her department
D) issue orders to other managers or employees
Answer: D
Explanation: Line authority is a manager's right to issue orders to other managers or employees,
which creates a superior-subordinate relationship. Staff authority refers to a manager's right to
assist and advise other managers or employees, which creates an advisory relationship.
Diff: 2
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept

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10
23) In most organizations, human resource managers are categorized as ________, who assist
and advise ________ in areas like recruiting, hiring, and compensation.
A) staff managers; line managers
B) line managers; middle managers
C) line managers; staff managers
D) functional managers; staff managers
Answer: A
Explanation: Human resource managers are usually staff managers. They assist and advise line
managers in areas like recruiting, hiring, and compensation. However, line managers still have
human resource duties.
Diff: 3
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
24) Which of the following has historically been an integral part of every line manager's duties?
A) establishing dress codes
B) developing annual budgets
C) addressing personnel issues
D) creating personnel policies
Answer: C
Explanation: All line managers are heavily involved with personnel issues, such as hiring and
training new employees. Not all line managers participate in dress codes, budgets, and policies,
but they are always involved in issues relating to subordinates.
Diff: 2
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
25) Which of the following best explains why HR management is important to all managers?
A) Economic challenges facing the world call for advanced cost-cutting and streamlining.
B) Investing in human capital enables managers to achieve positive results for the firm.
C) An enthusiastic labor force is likely to provide financial support to local unions.
D) Technological changes and global competition require clear organization charts.
Answer: B
Explanation: Getting results is the bottom line of managing, and it is primarily accomplished
through human capital. Managers throughout a firm need good people to get results, and hiring
and retaining good people is the objective of HRM.
Diff: 3
AACSB: Application of knowledge
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Application

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11
26) Larry is a line manager at a large sporting goods store. Which of the following is LEAST
likely to be one of Larry's HR responsibilities?
A) training new employees
B) interpreting company policies
C) sharing financial advice
D) improving job performance
Answer: C
Explanation: Line managers are typically involved with HR tasks such as training employees,
interpreting policies, and improving the job performance of each person.
Providing financial advice is not a responsibility of most line managers.
Diff: 2
AACSB: Application of knowledge
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Application
27) All of the following are examples of human resource specialties EXCEPT ________.
A) job analyst
B) training specialist
C) EEO coordinator
D) financial advisor
Answer: D
Explanation: Job analysis, training, and equal employment opportunity coordination are all
duties of the HR department. HR specialists are less likely to serve as financial advisors.
Diff: 2
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
28) Nicole works as a job analyst at a computer firm. Which of the following most likely
describes Nicole's duties in her current position?
A) searching for qualified job candidates
B) processing employee benefits programs
C) collecting information about job duties
D) planning and organizing training activities
Answer: C
Explanation: Job analysts collect and examine detailed information about job duties to prepare
job descriptions. Recruiters interview job candidates, and compensation managers handle
benefits programs. Training specialists plan, organize, and direct training activities.
Diff: 2
AACSB: Application of knowledge
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Application

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12
29) Personnel mistakes to be avoided while managing include all of the following EXCEPT
________.
A) hiring the wrong person for the job
B) experiencing high turnover
C) having your company in court due to your discriminatory actions
D) offering training and development programs
Answer: D
Explanation: Offering training and development programs should be included in good human
resources management responsibilities. Hiring the wrong person for the job, experiencing high
turnover, and incurring litigation are personnel mistakes that managers should avoid.
Diff: 2
AACSB: Application of knowledge
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Application
30) Which of the following human resource management specialties would most likely require
extensive travel?
A) labor relations specialist
B) training specialist
C) job analyst
D) recruiter
Answer: D
Explanation: Recruiters are required to maintain contact within the community and perhaps
travel extensively to search for qualified job applicants. Labor relations specialists, training
specialists, and job analysts would require less travel.
Diff: 2
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept

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13
31) Which of the following assist top management in top-level issues such as developing the
personnel aspects of the company's long-term strategic plan?
A) centralized HR units
B) corporate HR teams
C) embedded HR units
D) HR consulting firms
Answer: B
Explanation: Corporate HR teams within a company. These assist top management in top-level
issues such as developing the personnel aspects.
Diff: 2
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Concept
32) An HR generalist at Wilson Manufacturing has been assigned to the sales department to
provide HR management assistance as needed. Which of the following best describes the
structure of the HR services provided at Wilson Manufacturing?
A) shared services HR teams
B) corporate HR teams
C) embedded HR units
D) HR centers of expertise
Answer: C
Explanation: Embedded HR teams have HR generalists (also known as "relationship managers"
or "HR business partners") assigned to functional departments like sales and production. They
provide the selection and other assistance the departments need. Shared services HR teams,
corporate HR teams, and centers of expertise are three other typical organizational approaches to
HR.
Diff: 2
AACSB: Application of knowledge
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Application

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14
33) Roberta Whitman has recently been hired by Jackson Pharmaceuticals as the senior vice
president of human resources. Jackson Pharmaceuticals has a history of problems within its HR
department including high employee turnover, EEO violations, inadequate training programs,
and benefit enrollment difficulties. With years of experience transforming HR departments in
other firms, Whitman believes she can correct the problems at Jackson Pharmaceuticals.
Which of the following best supports the argument that Whitman should create embedded HR
units and assign relationship managers to each department within the firm?
A) Employees frequently complain about the inconsistent assistance they receive from the HR
department due to its large size.
B) The global nature of the firm makes it difficult for the HR department to effectively
communicate corporate messages to employees scattered around the world.
C) Centralized call centers would enable the HR department to provide specialized support on
daily transactional activities.
D) Line managers want to implement additional screening and evaluations to improve the quality
of their subordinates.
Answer: A
Explanation: The embedded HR team assigns HR generalists directly to departments like sales
and production to provide the localized human resource management assistance the departments
need. If employees are unable to receive the HR assistance they need on a regular basis, then it
would be appropriate for the firm to assign HR generalists to each department as a direct line to
the HR department.
Diff: 3
AACSB: Reflective thinking
Chapter: 1
LO: 1.1: Answer the questions, "What is human resource management?" and "Why is knowing
HR management concepts and techniques important to any supervisor or manager?"
Skill: Critical Thinking

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