Test Bank for Human Resource Management, 16th Edition

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Human Resource
Management
Sixteenth Edition
Gary Dessler
Test Bank (Download only)
for Human Resource
Management
Revised by: Carol Heeter

1
Human Resource Management, 16e (Dessler)
Chapter 1 Introduction to Human Resource Management
1) The basic functions of the management process include all of the following EXCEPT
________.
A) planning
B) organizing
C) outsourcing
D) leading
Answer: C
Explanation: The five basic functions of the management process include planning, organizing,
staffing, leading, and controlling. Outsourcing jobs may be an aspect of human resources, but it
is not one of the primary management functions.
Difficulty: Easy
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
2) Which one of the following is the person responsible for accomplishing an organization's
goals by managing the efforts of the organization's people?
A) manager
B) entrepreneur
C) generalist
D) marketer
Answer: A
Explanation: The manager is the person responsible for accomplishing an organization's goals
by planning, organizing, staffing, leading, and controlling the efforts of the organization's people.
An entrepreneur may manage people or may hire a manager to do so instead, but entrepreneurs
are defined as individuals who start their own businesses.
Difficulty: Moderate
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.

2
3) Which one of the following includes five basic functions–planning, organizing, staffing,
leading, and controlling?
A) a job analysis
B) strategic management
C) the management process
D) adaptability screening
Answer: C
Explanation: The management process includes five basic functions–planning, organizing,
staffing, leading, and controlling. Strategic management refers to the process of identifying and
executing the organization's mission by matching its capabilities with the demands of its
environment.
Difficulty: Easy
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
4) Which function of the management process requires a manager to establish goals and
standards and to develop rules and procedures?
A) planning
B) organizing
C) staffing
D) leading
Answer: A
Explanation: Planning, organizing, staffing, leading, and controlling are the five main functions
of management. The planning function involves establishing goals and standards, developing
rules and procedures, and forecasting.
Difficulty: Easy
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.

3
5) Claire spends most of her time at work establishing goals for her staff of fifty employees and
developing procedures for various tasks. In which function of the management process does
Claire spend most of her time?
A) leading
B) controlling
C) organizing
D) planning
Answer: D
Explanation: The planning function of the management process requires managers to establish
goals and standards, develop rules and procedures, and develop plans and forecast.
Difficulty: Moderate
Objective: 1
AACSB: Application of Knowledge
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
6) Consuela, a manager, delegates the authority for a project to Lee, her subordinate. Consuela is
most likely involved in which function of the management process?
A) staffing
B) organizing
C) motivating
D) leading
Answer: B
Explanation: The organizing function of the management process includes delegating authority
to subordinates and establishing channels of communication. The organizing function also
includes establishing departments and coordinating the work of subordinates.
Difficulty: Moderate
Objective: 1
AACSB: Application of Knowledge
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.

4
7) When managers use metrics to assess performance and then develop strategies for corrective
action, they are performing the ________ function of the management process.
A) planning
B) leading
C) controlling
D) organizing
Answer: C
Explanation: The controlling function of the management process requires managers to set
standards such as sales quotas, quality, standards, or production levels. Managers then compare
actual performance with the standards, which often involves the use of metrics. Corrective action
is then taken when necessary.
Difficulty: Moderate
Objective: 1
AACSB: Application of Knowledge
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
8) Which function of the management process includes selecting employees, setting performance
standards, and compensating employees?
A) organizing
B) planning
C) motivating
D) staffing
Answer: D
Explanation: The staffing function of the management process determines what type of people
you should hire, recruiting prospective employees, selecting employees, training and developing
employees, setting performance standards, evaluating performance, counseling employees,
compensating employees.
Difficulty: Easy
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.

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5
9) Luca, a manager at a commercial real estate firm, has established a monthly sales quota for his
sales team. Which basic function of management best describes Luca's actions?
A) planning
B) organizing
C) controlling
D) staffing
Answer: C
Explanation: The controlling function involves setting standards such as sales quotas, quality
standards or production levels; checking to see how actual performance compares with these
standards; taking corrective action, as needed.
Difficulty: Moderate
Objective: 1
AACSB: Application of Knowledge
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
10) ________ is the process of acquiring, training, appraising, and compensating employees, and
attending to their labor relations, health and safety, and fairness concerns.
A) Labor relations
B) Human resource management
C) Behavioral management
D) Organizational health and safety management
Answer: B
Explanation: Human resource management is the process of acquiring, training, appraising, and
compensating employees, and of attending to their labor relations, health and safety, and fairness
concerns. HRM falls under the staffing function of the management process.
Difficulty: Easy
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
11) In the management process, which one of the following is an activity associated with the
leading function?
A) motivating subordinates
B) setting performance standards
C) training new employees
D) developing procedures
Answer: A
Explanation: The leading function of the management process requires a manager to get others
to get the job done; maintaining morale, and motivating subordinates.
Difficulty: Easy
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.

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6
12) Personnel activities associated with human resource management most likely include all of
the following EXCEPT ________.
A) orienting and training new employees
B) appraising employee performance
C) building employee commitment
D) developing customer relationships
Answer: D
Explanation: Human resource management involves numerous personnel-related activities, and
HR managers are less likely to interact with customers. Managing compensation, orienting new
employees, appraising employee performance, and developing employee commitment are typical
aspects of the HR manager's job.
Difficulty: Moderate
Objective: 1
AACSB: Application of Knowledge
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
13) No one wants to make mistakes, least of all managers. Which one of the following is NOT a
personnel mistake?
A) waste time with useless interviews
B) hire the wrong person
C) have your people not doing their best
D) experience low turnover
Answer: D
Explanation: Personnel mistakes a manager does not want to make while managing are hiring
the wrong person for the job; experience high turnover; have your people not doing their best;
waste time with useless interviews; have your company taken to court because of your
discriminatory actions; have your company cited under federal occupational safety laws for
unsafe practices; have some employees think their salaries are unfair relative to others in the
organization; allow a lack of training to undermine your department's effectiveness; commit any
unfair labor practices.
Difficulty: Moderate
Objective: 1
AACSB: Application of Knowledge
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.

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7
14) What percentage of people in the United States work for small firms?
A) Less than 10%
B) Approximately 25%
C) More than 50%
D) More than 80%
Answer: C
Explanation: More than half the people working in the United States work for small firms. Small
businesses as a group also account for most of the 600,000 or so new businesses created every
year.
Difficulty: Moderate
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
15) ________ is the right to make decisions, to direct the work of others, and to give orders.
A) Leadership
B) Authority
C) Management
D) Responsibility
Answer: B
Explanation: The right to make decisions, to direct the work of others, and to give orders is
known as authority.
Difficulty: Easy
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
16) Which one of the following best defines line authority?
A) management over a small staff in a public firm
B) management with flexible decision-making powers
C) a manager's right to advise other managers or employees
D) a manager's right to issue orders to other managers or employees
Answer: D
Explanation: Line authority is a manager's right to issue orders to other managers or employees,
which creates a superior-subordinate relationship. Staff authority refers to a manager's right to
advise other managers or employees, which creates an advisory relationship.
Difficulty: Moderate
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.

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8
17) In most organizations, human resource managers are categorized as ________, who assist
and advise ________ in areas like recruiting, hiring, and compensation.
A) staff managers; line managers
B) line managers; middle managers
C) line managers; staff managers
D) functional managers; staff managers
Answer: A
Explanation: Human resource managers are usually staff managers. They assist and advise line
managers in areas like recruiting, hiring, and compensation. However, line managers still have
human resource duties.
Difficulty: Hard
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
18) Gerjuan is authorized to direct the work of subordinates and is responsible for accomplishing
the organization's tasks. Gerjuan is most likely a ________.
A) training specialist
B) staff manager
C) line manager
D) recruiter
Answer: C
Explanation: A line manager is authorized to direct the work of subordinates and is responsible
for accomplishing the organization's tasks. Unlike line managers, staff managers lack the
authority to issue orders down the chain of command. Recruiters and training specialists are
specialties within the HR department, and HR managers are usually staff managers rather than
line managers.
Difficulty: Moderate
Objective: 1
AACSB: Application of Knowledge
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.

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9
19) Which one of the following is NOT considered one of the line supervisor's responsibilities
for effective human resources management under the general headings outlined by a major
company discussed in the textbook?
A) protecting employees' health and physical condition
B) changing employees' attitudes regarding work
C) developing the abilities of each person
D) interpreting the company policies and procedures
Answer: B
Explanation: The direct handling of people has always been part of every line manager's duties,
from the president down to first-line supervisors. One major company outlines its line
supervisor's responsibilities for effective human resource management under these general
headings: placing the right person in the right job; starting new employees in the organization
(orientation); training employees for jobs that are new to them; improving the job performance of
each person; gaining cooperation, and developing smooth working relationships; interpreting the
company's policies and procedures; controlling labor costs; developing the abilities of each
person; creating and maintaining department morale; protecting employees' health and physical
condition.
Difficulty: Hard
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
20) A line manager's human resource responsibilities most likely include all of the following
EXCEPT ________.
A) maintaining department morale
B) controlling labor costs
C) protecting employees' health
D) marketing new products and services
Answer: D
Explanation: Human resource management most often involves creating and maintaining
department morale, controlling labor costs, and protecting employees' health and physical
condition. Handling personnel is an integral part of every line manager's duties, but marketing
new products is not a personnel issue and would be handled by the marketing department.
Difficulty: Easy
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.

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10
21) Which one of the following refers to the authority a manager has to advise other managers or
employees?
A) staff authority
B) line authority
C) functional authority
D) corporate authority
Answer: C
Explanation: Staff authority refers to a manager's right to advise other managers or employees,
which creates an advisory relationship.
Difficulty: Easy
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
22) Which one of the following is most likely a line function of the human resource manager?
A) ensuring that line managers are implementing HR policies
B) advising top managers about how to implement EEO laws
C) representing the interests of employees to senior management
D) directing the activities of subordinates in the HR department
Answer: D
Explanation: Directing members of the HR staff is a line function.
Difficulty: Moderate
Objective: 1
AACSB: Application of Knowledge
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
23) One of the ________ functions of a human resource manager includes directing the activities
of his or her subordinates in the HR department.
A) coordinative
B) corporate
C) staff
D) line
Answer: D
Explanation: Line functions and staff functions are the distinct functions of HR managers.
Examples of line functions include a human resource manager directing the activities of the
people in his or her own department.
Difficulty: Easy
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.

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11
24) Yuki works at a position in his organization where he maintains contacts within the local
community and travels to search for qualified job applicants. Yuki's position is best described as
________.
A) recruiter
B) manager
C) labor relations specialist
D) job analyst
Answer: A
Explanation: The recruiter maintains contacts within the community and perhaps travels
extensively to search for qualified job applicants.
Difficulty: Moderate
Objective: 1
AACSB: Application of Knowledge
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
25) ________ functions involve assisting and advising line managers.
A) Staff
B) Advocacy
C) Line
D) Coordinative
Answer: A
Explanation: Staff functions involve assisting and advising line managers.
Difficulty: Easy
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
26) All of the following are major areas in which an HR manager assists and advises line
managers EXCEPT ________.
A) recruiting
B) hiring
C) customer relations
D) compensation
Answer: C
Explanation: Human resource managers are usually staff managers. They assist and advise line
managers in areas like recruiting, hiring, and compensation.
Difficulty: Hard
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.

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12
27) Human resource managers generally exert ________ within the human resources department
and ________ outside the human resources department.
A) line authority; staff authority
B) staff authority; line authority
C) functional authority; line authority
D) staff authority; implied authority
Answer: A
Explanation: HR managers usually have line authority in the HR department, which means they
have the right to direct the activities of the people in their own department. However, outside of
the HR department, HR managers are likely to exert implied authority because line managers
realize that the HR manager has top management's ear in areas like testing and affirmative
action. Staff (assist and advise) function refers to a manager's authority to advise managers or
employees outside of his or her department.
Difficulty: Hard
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
28) The HR staff member who has the job of advising management on all aspects of union-
management aspects is the ________.
A) recruiter
B) line manager
C) compensation manager
D) labor relations specialist
Answer: D
Explanation: The labor relations specialist advises management on all aspects of union-
management relations.
Difficulty: Easy
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.

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13
29) All of the following are examples of human resource specialties EXCEPT ________.
A) job analyst
B) financial advisor
C) compensation manager
D) labor relations specialist
Answer: B
Explanation: HR management specialties include recruiter, EEO coordinator, job analyst,
compensation manager, training specialist, and labor relations specialist. HR managers are less
likely to serve as financial advisors.
Difficulty: Moderate
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
30) Wilmer works in the HR department and is in charge of developing the plans for how people
are paid and how the employee benefits program is run. Wilmer is most likely holding the
position of ________.
A) training specialist
B) recruiter
C) compensation manager
D) job analyst
Answer: C
Explanation: The compensation manager develops compensation plans and handles the
employee benefits program.
Difficulty: Moderate
Objective: 1
AACSB: Application of Knowledge
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
31) Which one of the following human resource management specialties calls for collecting data
to write job descriptions?
A) job analyst
B) job training specialist
C) compensation manager
D) EEO coordinator
Answer: A
Explanation: As a job analyst, a human resource manager collects and examines information
about jobs to prepare job descriptions.
Difficulty: Easy
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.

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14
32) Which one of the following focuses on using centralized call centers and outside vendors as a
way to provide specialized support in day-to-day HR activities?
A) embedded HR units
B) corporate HR groups
C) HR centers of expertise
D) shared HR groups
Answer: D
Explanation: Transactional (or shared) HR groups focus on using centralized call centers and
outsourcing arrangements with vendors, such as benefits advisors, to provide specialized support
in day-to-day transactional HR activities to a firm's employees. Activities may include changing
benefits plans and providing updated appraisal forms.
Difficulty: Moderate
Objective: 1
AACSB: Analytical Thinking
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.
33) An HR generalist at Wilson Manufacturing has been assigned to the sales department to
provide HR management assistance as needed. Which of the following best describes the
structure of the HR services provided at Wilson Manufacturing?
A) shared HR teams
B) embedded HR teams
C) centers of expertise
D) corporate HR teams
Answer: B
Explanation: In the embedded HR teams structure, an HR generalist is assigned directly to a
department within an organization to provide localized human resource management assistance
as needed.
Difficulty: Moderate
Objective: 1
AACSB: Application of Knowledge
Learning Outcome: 1.1 Explain what human resource management is and how it relates to the
management process.

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