Solution Manual for IT Essentials Labs and Study Guide Version 7

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IT Essentials Version 7Labs & Study GuideInstructor’s Answer KeyAllan JohnsonCisco Press221 River StHoboken, NJ 07030

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viiiIT Essentials Version 7, Labs & Study GuideCreditsFigure 1-2aGigello/ShutterstockFigure 1-2bNikkytok/ShutterstockFigure 1-2cKastianz/ShutterstockFigure 1-2dMarc Dietrich/123RFFigure 1-3aIvaschenko Roman/ShutterstockFigure 1-3bscanrail/123RFFigure 1-4aAnthony Berenyi/ShutterstockFigure 1-4bAlister G Jupp/ShutterstockFigure 1-4dS.Dashkevych/ShutterstockFigure 1-4fCPM PHOTO/ShutterstockFigure 1-4hLi Xuejun/123RFFigure 1-4jVieloryb/123RFFigure 1-5aBirgit Reitz-Hofmann/ShutterstockFigure 1-5bPeerayuth Muenbunmee/ShutterstockFigure 1-5cJeffrey Banke/123RFFigure 1-5gJverdut/ShutterstockFigure 1-5hFreer/ShutterstockFigure 1-5iNejron Photo/ShutterstockFigure 1-6aEA230311/ShutterstockFigure 1-6eMingman/ShutterstockFigure 1-6fAnton Starikov/ShutterstockFigure 1-6gI.C.E. PhotoStock/ShutterstockFigure 1-7aSuthisakaewkajng/123RFFigure 1-7dBlachkovsky/ShutterstockFigure 1-7eJohn99/ShutterstockFigure 3-1bOlivér Svéd/123RFFigure 3-1dThanyathorn Manocam/123RFFigure 3-2aFeng Yu/ShutterstockFigure 3-2bXavier P/ShutterstockFigure 3-2cOksana Shufrych/ShutterstockFigure 3-2dPatrik Slezak/ShutterstockFigure 3-2eAGorohov/ShutterstockFigure 3-3aMaryp/Shutterstock

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CreditsixFigure 3-3bDan74/ShutterstockFigure 3-3cKrzysztof Gorski/ShutterstockFigure 3-3dTyler Boyes/ShutterstockFigure 3-4aAlexander_Evgenyevich/ShutterstockFigure 3-4bStocksnapper/ShutterstockFigure 3-4cBildagentur Zoonar GmbH/ShutterstockFigure 3-4dRobnroll/ShutterstockFigure 3-4eImagedb.com/ShutterstockFigure 3-4fStas Walenga/ShutterstockFigure 3-5aRobynleigh/ShutterstockFigure 3-5bJverdut/ShutterstockFigure 3-5cArnut09job/123RFFigure 3-5dGigello/ShutterstockFigure 3-6Andy Pollard/ShutterstockFigure 3-7Vtls/ShutterstockFigure 3-8Birgit Reitz-Hofmann/ShutterstockUnnumbered Figure 3-1Screenshot of BIOS © 2011 American Megatrends, IncUnnumbered Figure 3-2Screenshot of SABERTOOTH Z97 MARK S ©ASUSTeKComputer IncUnnumbered Figure 5-1Datskevich Aleh/ShutterstockUnnumbered Figure 5-2asiana/ShutterstockUnnumbered Figure 5-3Artush/123RFUnnumbered Figure 5-4Horvathta/ShutterstockUnnumbered Figure 6-1Screenshot of Internet Protocol Version 4 (TCP/IP) ©Microsoft 2019Unnumbered Figure 6-2Screenshot of Internet Protocol Version 4 (TCP/IP) ©Microsoft 2019Figure 7-1aJonBrackpool-Photography/ShutterstockFigure 7-1bNikkytok/ShutterstockFigure 7-1cArno van Dulmen/ShutterstockFigure 7-1dPRO Stock Professional/ShutterstockFigure 7-2bDmitry Sobolev/ShutterstockFigure 7-2dYeti studio/ShutterstockFigure 8-1aGeo Martinez/ShutterstockFigure 8-1eKarl Yamashita/ShutterstockFigure 8-1gFeng Yu/123RF

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xIT Essentials Version 7, Labs & Study GuideFigure 8-1ial1962/ShutterstockUnnumbered Figure 9-1Screenshot of Oracle VM Virtual Manager © 2019Canonical LtdUnnumbered Figure 9-2Screenshot of Ubuntu Desktop Window © 2019Canonical LtdUnnumbered Figure 10-1Screenshot of Command Prompt © Microsoft 2019Figure 11-1Screenshot of Windows Desktop © Microsoft 2019Figure 11-1aScreenshot of Windows Desktop © Microsoft 2019Figure 11-2Screenshot of Windows 10 Settings App © Microsoft 2019Figure 11-3Screenshot of Windows 8 Settings App © Microsoft 2019Figure 11-4Screenshot of Windows 7 Control Panel © Microsoft 2019Figure 11-5Screenshot of Windows 10 Control Panel © Microsoft 2019Figure 11-6Screenshot of Windows 10 Network and Internet ControlPanel © Microsoft 2019Figure 11-7Screenshot of Device Manager © Microsoft 2019Figure 11-8Screenshot of Device and Printers Control Panel ©Microsoft 2019Unnumbered Figure 11-1 (a)Screenshot of Device Manager Alert Icon © Microsoft 2019Unnumbered Figure 11-1 (b)Screenshot of Device Manager Alert Icon © Microsoft 2019Unnumbered Figure 11-1 (c)Screenshot of Device Manager Alert Icon © Microsoft 2019Unnumbered Figure 11-1 (d)Screenshot of Device Manager Alert Icon © Microsoft 2019Figure 11-9Screenshot of Microsoft Management Console ©Microsoft 2019Figure 11-10Screenshot of Enable Sharing © Microsoft 2019Figure 11-11Screenshot of TCP/IPv4 Properties © Microsoft 2019Figure 11-12Screenshot of Add a New Wireless Network ©Microsoft 2019Figure 11-13Screenshot of VPN Access in Windows © Microsoft 2019Unnumbered Figure 11-1aScreenshot of Windows Start Menu © Microsoft 2019Unnumbered Figure 11-1bScreenshot of Windows Start Menu © Microsoft 2019Unnumbered Figure 11-1cScreenshot of Windows Start Menu © Microsoft 2019Unnumbered Figure 11-2Screenshot of Folder Explorer Options (Windows 10) ©Microsoft 2019Unnumbered Figure 11-3Screenshot of Internet Properties window © Microsoft 2019Unnumbered Figure 11-4Screenshot of Default apps window in Windows 10 ©Microsoft 2019

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CreditsxiUnnumbered Figure 11-5Screenshot of Step 2: Clear Temporary Internet Files. ©Microsoft 2019Unnumbered Figure 11-8Screenshot of Step 2: Display the monitor settings on yourcomputer. © Microsoft 2019Unnumbered Figure 11-9Screenshot of a. Click Language preferences in the RegionWindow © Microsoft 2019Unnumbered Figure 11-10Screenshot of Click the language button © Microsoft 2019Unnumbered Figure 11-11Screenshot of Click the language button © Microsoft 2019Unnumbered Figure 11-12Screenshot of Displayed language © Microsoft 2019Unnumbered Figure 11-13Screenshot of Control Panel. © Microsoft 2019Unnumbered Figure 11-14Screenshot of Language preference option © Microsoft 2019Unnumbered Figure 11-15Screenshot of Windows Defender © Microsoft 2019Unnumbered Figure 11-16Screenshot of Memory Logs © Microsoft 2019Unnumbered Figure 11-17Screenshot of Add or Remove Snap-ins window ©Microsoft 2019Unnumbered Figure 11-18Screenshot of Allow changing the parent snap-in ©Microsoft 2019Unnumbered Figure 11-19Screenshot of Color Panel © Microsoft 2019Unnumbered Figure 11-20Screenshot of Command Prompt © Microsoft 2019Unnumbered Figure 11-21Screenshot of the Remote Desktop connection ©Microsoft 2019Unnumbered Figure 12-1Screenshot of the App Shortcuts to the Home Screen ©Microsoft 2019Unnumbered Figure 12-2Screenshot of the app icon © Microsoft 2019Unnumbered Figure 12-3Screenshot of the Add Widgets © Microsoft 2019Unnumbered Figure 12-4Screenshot of the Widgets icon © Microsoft 2019Unnumbered Figure 12-5Screenshot of the Google Fit Widget © Microsoft 2019Unnumbered Figure 12-6Screenshot of the Move Apps between Screens ©Microsoft 2019Unnumbered Figure 12-7Screenshot of the app icon © Microsoft 2019Unnumbered Figure 12-8Screenshot of Remove Apps or Widgets © Microsoft 2019Unnumbered Figure 12-9Screenshot of Create a Folder © Microsoft 2019Unnumbered Figure 12-10Screenshot of Touch and drag © Microsoft 2019Unnumbered Figure 12-11Screenshot of Calculator and Photos apps © Microsoft 2019

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xiiIT Essentials Version 7, Labs & Study GuideUnnumbered Figure 12-12Screenshot of ITE Apps Folder © Microsoft 2019Unnumbered Figure 12-13Screenshot of Touch anywhere © Microsoft 2019Unnumbered Figure 12-14Screenshot of app to an empty area © Microsoft 2019Unnumbered Figure 12-15Screenshot of folder was deleted © Microsoft 2019Unnumbered Figure 12-16Screenshot of Google Play Store © Microsoft 2019Unnumbered Figure 12-17Screenshot of Google Play Store © Microsoft 2019Unnumbered Figure 12-18Screenshot of Google Play Store © Microsoft 2019Unnumbered Figure 12-19Screenshot of INSTALL and then ACCEPT © Microsoft 2019Unnumbered Figure 12-20Screenshot of uninstall LastPass © Microsoft 2019Unnumbered Figure 12-21“Screen shot(s) reprinted with permission from Apple Inc.”Unnumbered Figure 12-22“Screen shot(s) reprinted with permission from Apple Inc.”Unnumbered Figure 12-23“Screen shot(s) reprinted with permission from Apple Inc.”Unnumbered Figure 12-24“Screen shot(s) reprinted with permission from Apple Inc.”Unnumbered Figure 12-25“Screen shot(s) reprinted with permission from Apple Inc.”Unnumbered Figure 12-26“Screen shot(s) reprinted with permission from Apple Inc.”Unnumbered Figure 12-27“Screen shot(s) reprinted with permission from Apple Inc.”Unnumbered Figure 12-28“Screen shot(s) reprinted with permission from Apple Inc.”Unnumbered Figure 12-29“Screen shot(s) reprinted with permission from Apple Inc.”Unnumbered Figure 12-30Screenshot of Passcode Lock on an Android Device ©Microsoft 2019Unnumbered Figure 12-31Screenshot of Security depending on your device ©Microsoft 2019Unnumbered Figure 12-32Screenshot of Touch Screen lock or Screen lock type tochoose a method for unlocking the screen © Microsoft 2019Unnumbered Figure 12-33“Screen shot(s) reprinted with permission from Apple Inc.”Unnumbered Figure 12-34“Screen shot(s) reprinted with permission from Apple Inc.”Unnumbered Figure 12-35“Screen shot(s) reprinted with permission from Apple Inc.”Unnumbered Figure 12-36“Screen shot(s) reprinted with permission from Apple Inc.”Unnumbered Figure 13-1Screenshot of Computer Management © Microsoft 2019Unnumbered Figure 13-2Screenshot of Computer Management © Microsoft 2019Unnumbered Figure 13-3Screenshot of Computer Management © Microsoft 2019

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xiiiContents at a GlanceIntroductionxxxivChapter 1Introduction to Personal Computer Hardware1Chapter 2PC Assembly29Chapter 3Advanced Computer Hardware55Chapter 4Preventive Maintenance and Troubleshooting93Chapter 5Networking Concepts111Chapter 6Applied Networking137Chapter 7Laptops and Other Mobile Devices181Chapter 8Printers215Chapter 9Virtualization and Cloud Computing239Chapter 10Windows Installation253Chapter 11Windows Configuration275Chapter 12Mobile, Linux, and macOS Operating Systems435Chapter 13Security485Chapter 14The IT Professional527

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xivIT Essentials Version 7, Labs & Study GuideContentsIntroductionxxxivChapter 1Introduction to Personal Computer Hardware1Personal Computers2What Is in a Computer?2Electrical and ESD Safety2PC Components3Cases and Power Supplies3Motherboards6CPUs and Cooling Systems7Memory7Adapter Cards and Expansion Slots10Hard Disk Drives and SSDs12Optical Storage Devices13Ports, Cables, and Adapters14Input Devices18Output Devices20Computer Disassembly21The Technician’s Toolkit21Computer Disassembly21Labs and Activities221.3.2.2 Lab–Disassemble a Computer (Instructor Version)23Recommended Tools23Instructions23Part 1: Preparation23Part 2: Parts Removal24Chapter 2PC Assembly29Assemble the Computer30General and Fire Safety30Open the Case and Connect the Power Supply30Install the Motherboard Components32Install Internal Drives33Install the Adapter Cards34Select Additional Storage36Install the Cables37Labs and Activities41Command Reference41

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Contentsxv2.1.2.5 Lab–Install the Power Supply (Instructor Version)42Introduction42Recommended Equipment42Instructions422.1.3.10 Lab–Install the Motherboard in a Computer (Instructor Version)43Introduction43Recommended Equipment43Instructions432.1.4.7 Lab–Install the Drives (Instructor Version)46Introduction46Recommended Equipment46Instructions462.1.5.6 Lab–Install Adapter Cards (Instructor Version)47Introduction47Recommended Equipment47Instructions472.1.7.4 Lab–Install Internal Cables (Instructor Version)49Introduction49Recommended Equipment49Instructions492.1.7.8 Lab–Install Front Panel Cables (Instructor Version)51Introduction51Recommended Equipment51Instructions512.1.7.11 Lab–Complete the Computer Assembly (Instructor Version)52Introduction52Recommended Equipment52Instructions52Chapter 3Advanced Computer Hardware55Boot the Computer56POST, BIOS, CMOS, and UEFI56BIOS/UEFI Configuration57Electrical Power58Wattage and Voltage58Power Fluctuation and Protection59Advanced Computer Functionality59CPU Architectures and Operation60RAID62

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xviIT Essentials Version 7, Labs & Study GuidePorts, Connectors, and Cables63Monitors70Computer Configuration71Upgrade Computer Hardware71Configurations for Specialized Computers72Protecting the Environment74Safe Disposal of Equipment and Supplies74Labs and Activities75Command Reference753.1.1.6 Lab–Investigate BIOS or UEFI Settings (Instructor Version)76Introduction76Recommended Equipment76Instructions76Part 1: Enter BIOS or UEFI76Part 2: Explore the Settings773.1.2.5 Lab–Search for BIOS or UEFI Firmware Updates(Instructor Version)80Introduction80Recommended Equipment80Instructions803.1.2.6 Lab–Install Windows (Instructor Version)83Objectives83Background/Scenario83Required Resources83Instructions833.1.2.7 Lab–Install Third-Party Software in Windows (Instructor Version)86Introduction86Recommended Equipment86Instructions86Part 1: Installing Third-Party Software86Part 2: Uninstalling Third-Party Software87Reflection Question873.2.1.3 Lab–Ohms Law (Instructor Version)883.4.1.7 Lab–Research a Hardware Upgrade (Instructor Version)90Introduction90Instructions90Chapter 4Preventive Maintenance and Troubleshooting93Preventive Maintenance94PC Preventive Maintenance Overview94Troubleshooting Process95

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ContentsxviiTroubleshooting Process Steps96Common Problems and Solutions for PCs96Apply Troubleshooting Process to Computer Components andPeripherals98Labs and Activities100Command Reference1004.2.3.5 Lab–Use a Multimeter and a Power Supply Tester(Instructor Version)101Introduction101Recommended Equipment101Instructions101Part 1: Multimeter101Part 2: Power Supply Tester1034.2.3.6 Lab–Troubleshoot Hardware Problems (Instructor Version)106Introduction106Recommended Equipment106Scenario106Instructions107Chapter 5Networking Concepts111Network Components and Types112Types of Networks112Internet Connection Types114Networking Protocols, Standards, and Services115Transport Layer Protocols115Application Port Numbers116Wireless Protocols118Network Services120Network Devices120Basic Network Devices120Security Devices121Other Network Devices122Network Cables122Network Tools122Copper Cables and Connectors123Fiber Cables and Connectors126Labs and Activities129Command Reference129

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xviiiIT Essentials Version 7, Labs & Study Guide5.4.2.8 Lab–Build and Test a Network Cable (Instructor Version)130Introduction130Recommended Equipment130Wire Diagrams130Instructions132Chapter 6Applied Networking137Device-to-Network Connections138Network Addressing138Configure a NIC139Configure Wired and Wireless Networks140Firewall Settings141IoT Device Configuration142Network Troubleshooting142Network Troubleshooting Process142Network Problems and Solutions143Labs and Activities146Command Reference1466.1.2.1 Packet Tracer–Add Computers to an Existing Network(Instructor Version)147Objectives147Introduction147Instructions1476.1.2.7 Lab–Configure a NIC to Use DHCP in Windows(Instructor Version)149Introduction149Recommended Equipment149Instructions1496.1.3.9 Packet Tracer–Connect to a Wireless Network(Instructor Version)155Objectives155Introduction155Instructions155Part 1: Connect to a Wireless Router155Part 2: Configure the Wireless Settings157Part 3: Connect Wireless Clients to an Access Point158Part 4: Other Administrative Tasks1586.1.3.10 Lab–Configure a Wireless Network (Instructor Version)160Introduction160Recommended Equipment160Instructions160

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ContentsxixPart 1: Log into the Wireless Router160Part 2: Configure Basic Wireless Settings162Part 3: Connect a Wireless Client163Part 4: Connect an Access Point (Optional)163Part 5: Reset to the Original Configuration1656.1.4.7 Packet Tracer–Configure Firewall Settings166Objectives166Introduction166Instructions1666.1.4.8 Lab–Configure Firewall Settings (Instructor Version)169Objectives169Background/Scenario169Required Resources169Instructions169Part 1: Log into the Wireless Router169Part 2: Configure Firewall Settings171Reflection Question1726.1.5.3 Packet Tracer–Configure IoT Devices (Instructor Version)173Introduction173Instructions1736.2.2.5 Lab–Troubleshoot Network Problems (Instructor Version)175Introduction175Recommended Equipment175Scenario175Chapter 7Laptops and Other Mobile Devices181Characteristics of Laptops and Other Mobile Devices182Mobile Device Overview182Laptop Components182Laptop Display Components183Laptop Configuration184Power Settings Configuration184Wireless Configuration185Laptop Hardware and Component Installation and Configuration185Expansion Slots185Replacing Laptop Components186Other Mobile Device Hardware Overview186Other Mobile Device Hardware187Specialty Mobile Devices187

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xxIT Essentials Version 7, Labs & Study GuideNetwork Connectivity and Email188Wireless and Cellular Data Networks188Configuring Email189Preventive Maintenance and Troubleshooting Laptops and OtherMobile Devices190Scheduled Maintenance for Laptops and Other Mobile Devices190Basic Troubleshooting Process for Laptops and Other Mobile Devices191Applying the Troubleshooting Process to Laptops and OtherMobile Devices191Labs and Activities194Command Reference1947.1.1.10 Lab–Mobile Device Information (Instructor Version)195Introduction195Recommended Equipment1957.1.2.8 Lab–Research Docking Stations and Port Replicators(Instructor Version)197Introduction197Reflection2007.3.1.6 Lab–Research Laptop RAM (Instructor Version)2017.3.2.4 Lab–Research Laptop Screens (Instructor Version)2027.3.2.7 Lab–Research Laptop Batteries (Instructor Version)2037.3.2.10 Lab–Research Laptop Drives (Instructor Version)2057.5.1.2 Lab–Mobile Wi-Fi (Instructor Version)206Introduction206Recommended Equipment2067.7.2.4 Lab–Research Laptop Problems (Instructor Version)2087.7.2.5 Lab–Gather Information from the Customer (Instructor Version)2107.7.2.6 Investigate Support Websites and Repair Companies(Instructor Version)211Local Laptop Repair Company211Laptop Manufacturer Support Website212Chapter 8Printers215Common Printer Features216Characteristics and Capabilities216Printer Connections217Printer Type Comparison217Inkjet Printers218Laser Printers219Laser Printing Process219Thermal Printers and Impact Printers221

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ContentsxxiVirtual Printers2223D Printers222Installing and Configuring Printers223Installing and Updating a Printer223Configuring Options and Default Settings223Optimizing Printer Performance224Sharing Printers225Operating System Settings for Sharing Printers225Print Servers225Maintaining and Troubleshooting Printers226Printer Preventive Maintenance226Inkjet Printer Preventive Maintenance226Laser Printer Preventive Maintenance226Thermal Printer Preventive Maintenance227Impact Printer Preventive Maintenance2273D Printer Preventive Maintenance227Troubleshooting Printer Issues227Problems and Solution228Labs and Activities229Command Reference2298.3.1.2 Lab–Install a Printer in Windows (Instructor Version)230Introduction230Recommended Equipment230Reflection2318.4.1.3 Lab–Share a Printer in Windows (Instructor Version)232Introduction232Recommended Equipment232Part: Share a Directly Connected Printer2328.5.2.3 Lab–Perform Preventive Maintenance on an Inkjet Printer(Instructor Version)234Objectives234Recommended Resources234Reflection2358.5.3.2 Lab–Perform Preventive Maintenance on a Laser Printer(Instructor Version)236Objectives236Recommended Resources236Reflection237

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