1. A(n) _____ combines technology, people, and data to provide support for business
functions.
a. server farm
b. information system
c. object-oriented analysis
d. preliminary investigation
Analysis:
a. Incorrect. See [Page 5]
b. Correct.
c. Incorrect. See [Page 5]
d. Incorrect. See [Page 5]
2. ____ systems can analyze transactional data, generate information needed to manage and
control business processes, and provide information that leads to better decision making.
a. Business support
b. User support
c. Network administration
d. Application development
Analysis:
a. Correct.
b. Incorrect. See [Page 16]
c. Incorrect. See [Page 16]
d. Incorrect. See [Page 16]
3. When using a(n) _____ method, system development is organized into phases, with
deliverables and milestones to measure progress.
a. object-oriented analysis
b. adaptive
c. structured analysis
d. agile
Analysis:
a. Incorrect. See [Page 21]
b. Incorrect. See [Page 21]
c. Correct.
d. Incorrect. See [Page 21]

4. The purpose of the _____ phase is to build a logical model of the new system.
a. systems analysis
b. systems design
c. systems implementation
d. systems support and security
Analysis:
a. Correct.
b. Incorrect. See [Page 23]
c. Incorrect. See [Page 23]
d. Incorrect. See [Page 23]
5. _____ verifies that an individual demonstrated a certain level of knowledge and skill on a
standardized test.
a. Quality control
b. Certification
c. Technology knowledge
d. A college degree
Analysis:
a. Incorrect. See [Page 31]
b. Correct.
c. Incorrect. See [Page 31]
d. Incorrect. See [Page 31]
6. If a site has a large number of remote clients, the _____ group often includes a deployment
team that installs and configures the workstations.
a. network administration
b. application development
c. user support
d. systems support and security
Analysis:
a. Incorrect. See [Page 28]
b. Incorrect. See [Page 28]
c. Incorrect. See [Page 28]
d. Correct.

7. _____ is a popular tool that systems analysts can use to create business process diagrams,
flowcharts, and organization charts.
a. Microsoft Visio
b. CASE
c. EDI
d. ERP
Analysis:
a. Correct.
b. Incorrect. See [Page 19]
c. Incorrect. See [Page 19]
d. Incorrect. See [Page 19]
8. The main objective of _____ is to integrate a company’s primary functions to improve
efficiency, reduce costs, and help managers make key decisions.
a. transaction processing
b. enterprise computing
c. business support
d. knowledge management
Analysis:
a. Incorrect. See [Page 15]
b. Correct.
c. Incorrect. See [Page 15]
d. Incorrect. See [Page 15]
9. _____ tools provide an overall framework for systems development and support a wide
variety of design methodologies, including structured analysis and object-oriented analysis.
a. Computer-aided systems engineering
b. Rapid application development
c. Joint application development
d. Enterprise resource planning
Analysis:
a. Correct.
b. Incorrect. See [Page 20]
c. Incorrect. See [Page 20]
d. Incorrect. See [Page 20]

1. A _____ looks beyond day-to-day activities and focuses on a horizon that is three, five, ten,
or more years in the future.
a. strategic plan
b. SWOT analysis
c. business case
d. critical success factor
Analysis:
a. Correct.
b. Incorrect. See [Page 50]
c. Incorrect. See [Page 50]
d. Incorrect. See [Page 50]
2. The term _____ refers to the reasons, or justification, for a proposal.
a. strategic planning
b. SWOT analysis
c. business case
d. critical success factor
Analysis:
a. Incorrect. See [Page 54]
b. Incorrect. See [Page 54]
c. Correct.
d. Incorrect. See [Page 54]
3. A(n) _____ is a hardware-based security control that can identify a person by a retina scan
or by mapping a facial pattern.
a. encryption
b. biometric device
c. RFID
d. EPC
Analysis:
a. Incorrect. See [Page 56]
b. Correct.
c. Incorrect. See [Page 56]
d. Incorrect. See [Page 56]
4. _____ inventory systems rely on computer-to-computer data exchange to minimize
unnecessary inventory.

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a. CRM
b. RFID
c. EPC
d. JIT
Analysis:
a. Incorrect. See [Page 58]
b. Incorrect. See [Page 58]
c. Incorrect. See [Page 58]
d. Correct.
5. The IT director usually serves as a technical consultant to ensure that members of the _____
are aware of crucial issues, problems, and opportunities.
a. business case
b. systems review committee
c. preliminary investigation
d. discretionary project
Analysis:
a. Incorrect. See [Page 60]
b. Correct.
c. Incorrect. See [Page 60]
d. Incorrect. See [Page 60]
6. ____ feasibility means that a proposed system will be used effectively after it has been
developed.
a. Schedule
b. Economic
c. Technical
d. Operational
Analysis:
a. Incorrect. See [Page 62]
b. Incorrect. See [Page 62]
c. Incorrect. See [Page 62]
d. Correct.
7. A system’s _____ includes ongoing system support and maintenance costs, as well as
acquisition costs.
a. total cost of ownership

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b. tangible cost
c. intangible cost
d. constraint
Analysis:
a. Correct.
b. Incorrect. See [Page 63]
c. Incorrect. See [Page 63]
d. Incorrect. See [Page 63]
8. A popular technique for investigating causes and effects is called a _____.
e. Pareto chart
f. fishbone diagram
g. SWOT analysis
h. scatter diagram
Analysis:
a. Incorrect. See [Page 67]
b. Correct.
c. Incorrect. See [Page 67]
d. Incorrect. See [Page 67]
9. The _____ is the primary method of obtaining information during the preliminary
investigation.
a. documentation review
b. interview
c. survey
d. data analysis
Analysis:
a. Incorrect. See [Page 69]
b. Correct.
c. Incorrect. See [Page 69]
d. Incorrect. See [Page 69]
10. The final task in the preliminary investigation is to prepare a report to management that
includes an evaluation of the systems request, an estimate of costs and benefits, and a
_____, which is a summary of the project request and a specific recommendation.
a. total cost of ownership
b. business case
c. case for action

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1. Project _____ involves selecting and staffing a project team and assigning specific tasks to
team members.
a. reporting
b. scheduling
c. monitoring
d. planning
Analysis:
a. Incorrect. See [Page 92]
b. Correct.
c. Incorrect. See [Page 92]
d. Incorrect. See [Page 92]
2. A project manager can use a _____ to convert task start and finish times to actual dates by
laying out an entire project on a calendar.
a. Gantt chart
b. quantitative risk analysis
c. PERT chart
d. structured walk-through
Analysis:
a. Incorrect. See [Page 93]
b. Incorrect. See [Page 93]
c. Correct.
d. Incorrect. See [Page 93]
3. The pattern of tasks for a large project can be broken down into _____ tasks, multiple
successor tasks, and multiple predecessor tasks.
a. dependent
b. activity
c. critical
d. milestone
Analysis:
a. Correct.
b. Incorrect. See [Page 99]
c. Incorrect. See [Page 99]
d. Incorrect. See [Page 99]

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4. The completion of a project will be delayed if any task on the _____ falls behind schedule.
a. risk management plan
b. work breakdown structure
c. testing review
d. critical path
Analysis:
a. Incorrect. See [Page 102]
b. Incorrect. See [Page 102]
c. Incorrect. See [Page 102]
d. Correct.
5. Many project managers institute _____, which are reviews of a project team member’s
work by other members of the team.
a. predecessor tasks
b. structured walk-throughs
c. probable-case estimates
d. project triangles
Analysis:
a. Incorrect. See [Page 103]
b. Correct.
c. Incorrect. See [Page 103]
d. Incorrect. See [Page 103]
6. When the project manager provides status reports to management and users, _____ are
often included as a means for showing the project’s status graphically.
a. critical paths
b. task patterns
c. design reviews
d. Gantt charts
Analysis:
a. Incorrect. See [Page 105]
b. Incorrect. See [Page 105]
c. Incorrect. See [Page 105]
d. Correct.

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7. If a predecessor task has more than one successor task, the predecessor task’s finish time is
used to determine the start time for all _____ tasks.
a. successor
b. predecessor
c. dependent
d. concurrent
Analysis:
a. Correct.
b. Incorrect. See [Page 106]
c. Incorrect. See [Page 106]
d. Incorrect. See [Page 106]
8. _____ offers several levels of business applications, including project management, and has
a plan that is available free of charge with unlimited duration.
a. Microsoft Project
b. Apptivo
c. GanttProject
d. RiskyProject Professional
Analysis:
a. Incorrect. See [Page 111]
b. Correct.
c. Incorrect. See [Page 111]
d. Incorrect. See [Page 111]
9. The _____ is effective if the overall impact of a risk can be reduced by triggering timely and
appropriate action.
a. quantitative analysis
b. risk management plan
c. risk response plan
d. qualitative analysis
Analysis:
a. Incorrect. See [Page 112]
b. Incorrect. See [Page 112]
c. Correct.
d. Incorrect. See [Page 112]

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1. _____ provide(s) a fast-track approach to a full spectrum of systems development tasks,
including planning, design, construction, and implementation.
a. Joint application development
b. Rapid application development
c. Agile methods
d. Rapid Economic Justification
Analysis:
a. Incorrect. See [Page 133]
b. Correct.
c. Incorrect. See [Page 133]
d. Incorrect. See [Page 133]
2. In a typical JAD session, the _____ explains the reason for the project and expresses top
management authorization and support.
a. project owner
b. project leader
c. recorder
d. systems analyst
Analysis:
a. Correct.
b. Incorrect. See [Page 135]
c. Incorrect. See [Page 135]
d. Incorrect. See [Page 135]
3. Modeling involves graphical methods and _____ language that represent the system at
various stages of development.
a. open-ended
b. closed-ended
c. technical
d. nontechnical
Analysis:
a. Incorrect. See [Page 139]
b. Incorrect. See [Page 139]
c. Incorrect. See [Page 139]
d. Correct.

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4. A user assumes the role of a(n) _____ in a use case diagram.
a. recorder
b. project sponsor
c. project leader
d. actor
Analysis:
a. Incorrect. See [Page 141]
b. Incorrect. See [Page 141]
c. Incorrect. See [Page 141]
d. Correct.
5. Information about projected future volume for all outputs, inputs, and processes is required
in order to evaluate _____.
a. sampling
b. scalability
c. agile methods
d. range-of-response questions
Analysis:
a. Incorrect. See [Page 145]
b. Correct.
c. Incorrect. See [Page 145]
d. Incorrect. See [Page 145]
6. In a(n) _____ structure, some people have more influence or knowledge than appears on an
organization chart.
a. security
b. observational
c. informal
d. formal
Analysis:
a. Incorrect. See [Page 149]
b. Incorrect. See [Page 149]
c. Correct.
d. Incorrect. See [Page 149]

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7. It is important for the interviewer to record facts and evaluate information following an
interview because studies have shown that _____ percent of a conversation is forgotten
within 30 minutes.
a. 50
b. 75
c. 25
d. 33
Analysis:
a. Correct.
b. Incorrect. See [Page 152]
c. Incorrect. See [Page 152]
d. Incorrect. See [Page 152]
8. A(n) _____ form, which is an alternative to a traditional paper-based survey, can be used to
collect data on the Internet or a company intranet.
a. open-ended
b. fill-in
c. closed-ended
d. data flow
Analysis:
a. Incorrect. See [Page 157]
b. Correct.
c. Incorrect. See [Page 157]
d. Incorrect. See [Page 157]
9. When performing research regarding a vendor’s software, it could be beneficial to make
a(n) _____ to observe the system in use at another location.
a. scrum
b. histogram
c. site visit
d. data flow diagram
Analysis:
a. Incorrect. See [Page 159]
b. Incorrect. See [Page 159]
c. Correct.
d. Incorrect. See [Page 159]

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