Test Bank For Information Technology Project Management, 7th Edition

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Chapter 1: Introduction to Project ManagementTRUE/FALSE1.Until the 1980s, project management primarily focused on providing schedule andresource data to topmanagement in the military, computer, and construction industries.ANS:TUntil the 1980s, project management primarily focused on providing schedule and resource data to topmanagement in the military, computer, and construction industries. Today’s project managementinvolves much more, and people in every industry and every country manage projects.PTS:1DIF:Difficulty: EasyREF:p.2OBJ:LO: 1-1NAT:BUSPROG: TechnologyTOP:IntroductionKEY:Bloom's: Knowledge2.A difference between operations and projects is that operations end when their objectives have beenreached, whereas projects do not.ANS:FProjects are different from operations in that they end when their objectives have been reached or theproject has been terminated.PTS:1DIF:Difficulty: ModerateREF:p.4OBJ:LO: 1-2NAT:BUSPROG: AnalyticTOP:What is a Project?KEY:Bloom's: Comprehension3.Every project should have a well-defined objective.ANS:TA project has a unique purpose. Every project should have a well-defined objective.PTS:1DIF:Difficulty: EasyREF:p.6OBJ:LO: 1-2NAT:BUSPROG: AnalyticTOP:What is a Project?KEY:Bloom's: Knowledge4.Projects should be developed in increments.ANS:TA project is developed using progressive elaboration. Projects are often definedbroadly when theybegin, and as time passes, the specific details of the project become clearer. Therefore, projects shouldbe developed in increments.PTS:1DIF:Difficulty: ModerateREF:p.6OBJ:LO: 1-2NAT:BUSPROG: AnalyticTOP:What is a Project?KEY:Bloom's: Comprehension5.Resources in a project should be used effectively because they are limited.ANS:TA project requires resources, often from various areas. Resources, however, are limited and must beused effectively to meet project and other corporate goals.

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PTS:1DIF:Difficulty: ModerateREF:p. 7OBJ:LO: 1-2NAT:BUSPROG: AnalyticTOP:What is a Project?KEY:Bloom's: Comprehension6.A project manager’s primary role is to provide the funding for a project.ANS:FA project sponsor usually provides the direction and funding for a project.PTS:1DIF:Difficulty: EasyREF:p.7OBJ:LO: 1-2NAT:BUSPROG: AnalyticTOP:What is a Project?KEY:Bloom's: Knowledge7.One of the main reasons why project management is challenging is because of the factor ofuncertainty.ANS:TA project involves uncertainty. Every project is unique and thus it is sometimes difficult to define itsobjectives clearly, estimate how long it will take to complete, or determine how much it will cost. Thisuncertainty is one of the main reasons project management is so challenging.PTS:1DIF:Difficulty: ModerateREF:p.7OBJ:LO: 1-2NAT:BUSPROG: AnalyticTOP:What is a Project?KEY:Bloom's: Comprehension8.Questions about how a team will track schedule performance is related to a project’s scope.ANS:FProject scope deals with questions such as, “What work will be done as part of the project?”, “Whatunique product, service, or result does the customer or sponsor expect from the project?”, or “How willthe scope be verified?”PTS:1DIF:Difficulty: ModerateREF:p.7OBJ:LO: 1-2NAT:BUSPROG: TechnologyTOP:What is a Project?KEY:Bloom's: Comprehension9.In order to be realistic, a project manager should always set discrete goals instead of a range ofobjectives.ANS:FProjects involve uncertainty and limited resources. Thus they rarely finish according to their originalscope, time, and cost goals. Instead of discrete target goals, it is often more realistic to set a range ofgoals.PTS:1DIF:Difficulty: ModerateREF:p.8OBJ:LO: 1-2NAT:BUSPROG: AnalyticTOP:What is a Project?KEY:Bloom's: Comprehension10.Managing the triple constraint primarily involves making trade-offs between resources and quality.ANS:F

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Managing the triple constraint involves making trade-offs between scope, time, and cost goals for aproject.Experienced project managers know that one must decide which aspect of the triple constraintis most important.PTS:1DIF:Difficulty: EasyREF:p.9OBJ:LO: 1-2NAT:BUSPROG: AnalyticTOP:What is a Product?KEY:Bloom's: Knowledge11.The only responsibility of a project manager is to meet the specific scope, time, and cost goals of aproject.ANS:FProject managers must strive not only to meet specific scope, time, cost, and quality goals of projectsbut also facilitate the entire process to meet the needs and expectations of people involved in projectactivities or affected by them.PTS:1DIF:Difficulty: ModerateREF:p.9OBJ:LO: 1-3NAT:BUSPROG: AnalyticTOP:What is Project Management?KEY:Bloom's: Comprehension12.A project’s stakeholders consist of its customers, users, and suppliers.ANS:TStakeholders are the people involved in or affected by project activities, and include the projectsponsor, project team, support staff, customers, users, suppliers, and even opponents of a project.PTS:1DIF:Difficulty: ModerateREF:p.10OBJ:LO: 1-3NAT:BUSPROG: AnalyticTOP:What is Project Management?KEY:Bloom's: Comprehension13.Opponents of a project do not belong to the category of stakeholders.ANS:FStakeholders are the people involved in or affected by project activities, and include the projectsponsor, project team, support staff, customers, users, suppliers, and even opponents of a project.PTS:1DIF:Difficulty: ModerateREF:p.10OBJ:LO: 1-3NAT:BUSPROG: AnalyticTOP:What is Project Management?KEY:Bloom's: Comprehension14.The importance of stakeholders’ needs and expectations is limited to the beginning of a project.ANS:FStakeholders’ needs and expectations are important in the beginning and throughout the life of aproject. Successful project managers develop good relationships with project stakeholders tounderstand and meet their needs and expectations.PTS:1DIF:Difficulty: ModerateREF:p.11OBJ:LO: 1-3NAT:BUSPROG: AnalyticTOP:What is Project Management?KEY:Bloom's: Comprehension15.Project procurement management primarily involves identifying stakeholder needs while managingtheir engagement throughout the life of the project.

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ANS:FProject management knowledge areas describe the key competencies that project managers mustdevelop. Project procurement management involves acquiring or procuring goods and services for aproject from outside the performing organization.PTS:1DIF:Difficulty: ModerateREF:p.12OBJ:LO: 1-3NAT:BUSPROG: TechnologyTOP:What is Project Management?KEY:Bloom's: Comprehension16.The primary role of project stakeholder management is to ensure that the project will satisfy the statedneeds for which it was undertaken.ANS:FProject management knowledge areas describe the key competencies that project managers mustdevelop. Project stakeholder management includes identifying and analyzing stakeholder needs whilemanaging and controlling their engagement throughout the life of the product.PTS:1DIF:Difficulty: ModerateREF:p.12OBJ:LO: 1-3NAT:BUSPROG: TechnologyTOP:What is Project Management?KEY:Bloom's: Comprehension17.Project human resource management is concerned with making effective use of the people involvedwith a project.ANS:TProject management knowledge areas describe the key competencies that project managers mustdevelop. Project human resource management is concerned with making effective use of the peopleinvolved with the project.PTS:1DIF:Difficulty: ModerateREF:p.12OBJ:LO: 1-3NAT:BUSPROG: AnalyticTOP:What is Project Management?KEY:Bloom's: Comprehension18.Stakeholder analyses, work requests, and project charters are tools used in integration management.ANS:TProject selection methods, project management methodologies, stakeholder analyses, work requests,and project charters are some of the tools used in integration management.PTS:1DIF:Difficulty: EasyREF:p.13OBJ:LO: 1-3NAT:BUSPROG: TechnologyTOP:What is Project Management?KEY:Bloom's: Knowledge19.Earned value management is a tool primarily used in human resource management.ANS:FProject budgets, net present value, return on investment, payback analysis, and earned valuemanagement are tools used in cost management.PTS:1DIF:Difficulty: EasyREF:p.13OBJ:LO: 1-3NAT:BUSPROG: TechnologyTOP:What is Project Management?KEY:Bloom's: Knowledge

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20.Responsibility assignment matrices and project organizational charts are examples of tools used inprocurement management.ANS:FMotivation techniques, empathic listening, responsibility assignment matrices, project organizationalcharts, and team building exercises are tools used in human resource management.PTS:1DIF:Difficulty: EasyREF:p.13OBJ:LO: 1-3NAT:BUSPROG: TechnologyTOP:What is Project Management?KEY:Bloom's: Knowledge21.Maturity models, statistical methods, and test plans are examples of tools used in quality management.ANS:TQuality metrics, maturity models, statistical methods, and test plans are some of the tools used inquality management.PTS:1DIF:Difficulty: EasyREF:p.13OBJ:LO: 1-3NAT:BUSPROG: TechnologyTOP:What is Project Management?KEY:Bloom's: Knowledge22.Project managers work with the project sponsors to define success for particular projects.ANS:TProject managers work with the project sponsors, the project team, and other stakeholders to meetproject goals. They also work with sponsors to define success for particular projects.PTS:1DIF:Difficulty: EasyREF:p.16OBJ:LO: 1-3NAT:BUSPROG: AnalyticTOP:What is Project Management?KEY:Bloom's: Knowledge23.Good project managers assume that their definition of success is the same as the sponsors.ANS:FGood project managers do not assume that their definition of success is the same as the sponsors. Theytake the time to understand their sponsors’ expectations and then track project performance based onimportant success criteria.PTS:1DIF:Difficulty: ModerateREF:p.16OBJ:LO: 1-3NAT:BUSPROG: AnalyticTOP:What is Project Management?KEY:Bloom's: Comprehension24.Program managers are change agents.ANS:TProgram managers are responsible for more than the delivery of project results.They are changeagents responsible for the success of products and processes developed by these projects.PTS:1DIF:Difficulty: ModerateREF:p.17OBJ:LO: 1-4NAT:BUSPROG: TechnologyTOP:Program and Project Portfolio ManagementKEY:Bloom's: Comprehension25.Effective program managers recognize that managing a project is much more complex than managinga program.

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ANS:FEffective program managers recognize that managing a program is much more complex thanmanaging a single project.PTS:1DIF:Difficulty: ModerateREF:p.17OBJ:LO: 1-4NAT:BUSPROG: TechnologyTOP:Program and Project Portfolio ManagementKEY:Bloom's: Comprehension26.Individual projects always address strategic goals whereas portfolio management addresses tacticalgoals.ANS:FTactical goals are generally more specific and short-term than strategic goals, which emphasizelong-term goals for an organization. Individual projects often address tactical goals, whereas portfoliomanagement addresses strategic goals.PTS:1DIF:Difficulty: ModerateREF:p.18OBJ:LO: 1-4NAT:BUSPROG: TechnologyTOP:Program and Project Portfolio ManagementKEY:Bloom's: Comprehension27.It is mandatory for project managers working on large information technology projects to be experts inthe field of information technology.ANS:FProject managers for large IT projects do not have to be experts in the field of IT, but they must haveworking knowledge of various technologies and understand how the project would enhance thebusiness.PTS:1DIF:Difficulty: ModerateREF:p.23OBJ:LO:1-5NAT:BUSPROG: TechnologyTOP:The Role of the Project ManagerKEY:Bloom's : Comprehension28.To be a successful manager, the only skills an IT project manager needs to possess is excellenttechnical skills.ANS:FIT project managers must be willing to develop more than their technical skills to be productive teammembers and successful project managers. Everyone, no matter how technical they are, shoulddevelop business and soft skills.PTS:1DIF:Difficulty: EasyREF:p.24OBJ:LO: 1-5NAT:BUSPROG: TechnologyTOP:The Role of the Project ManagerKEY:Bloom's: Comprehension29.The introduction of new software makes basic tools, such as Gantt charts and network diagrams,inexpensive and easy to create.ANS:TAs computer hardware became smaller and more affordable and software companiesdeveloped graphical, easy-to-use interfaces, project management software becameless expensive and more widely used. New software makes basic tools such as Gantt charts andnetwork diagrams inexpensive, easy to create, and available for anyone to update.

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PTS:1DIF:Difficulty: EasyREF:p.28OBJ:LO: 1-6NAT:BUSPROG: TechnologyTOP:The Project Management ProfessionKEY:Bloom's: Knowledge30.The enterprise project management software, which aids project and portfolio management, is alow-end tool.ANS:FA category of project management software is high-end tools, sometimes referred to as enterpriseproject management software. These tools provide robust capabilities to handle very large projects anddispersed workgroups.PTS:1DIF:Difficulty: EasyREF:p.34OBJ:LO: 1-6NAT:BUSPROG: TechnologyTOP:The Project Management ProfessionKEY:Bloom's: KnowledgeMULTIPLE CHOICE1.Which of the following is a difference between projects and operations?a.Projects are undertaken to sustain anorganization’s business whereasoperations are not.c.Projects are temporary endeavors whereasan organization’s operations are ongoingin nature.b.Operations are undertaken to createunique products, services, or resultswhereas projects are not.d.Operations have well-defined objectiveswhereas projects do not need to have aunique purpose.ANS:CA project is “a temporary endeavor undertaken to create a unique product, service, or result.”Operations, on the other hand, is work done in organizations to sustain the business.PTS:1DIF:Difficulty: ModerateREF:p.4OBJ:LO: 1-2NAT:BUSPROG: AnalyticTOP:What is a Project?KEY:Bloom's: Comprehension2.Which of the following is true of projects?a.They have an indefinite beginning andend.c.They are developed using regressiveelaboration.b.They have a unique purpose.d.They are permanent in nature.ANS:BOne of the attributes of projects is that they has have a unique purpose. Every project should have awell-defined objective.PTS:1DIF:Difficulty: ModerateREF:p.6OBJ:LO: 1-2NAT:BUSPROG: AnalyticTOP:What is a Project?KEY:Bloom's: Comprehension3.The role of a _____ is to provide direction and funding for a project.a.project sponsorc.support staff memberb.project managerd.project teamANS:AMost projects have many interested parties or stakeholders, but someone must take the primary role ofsponsorship. The project sponsor usually provides the direction and funding for the project.

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PTS:1DIF:Difficulty: EasyREF:p.7OBJ:LO: 1-2NAT:BUSPROG: AnalyticTOP:What is a Project?KEY:Bloom's: Knowledge4.Galaxy, a construction company, buys a particular brand of tiles manufactured byTiles and Floors, aneco-friendly tile manufacturing company. However, Tiles and Floors has declared bankruptcy andclosed down. At present, Galaxy is facing a crisis because there are no other manufacturers in themarket that supplies eco-friendly tiles. Which of the following constraints is Galaxy currently facing?a.Resourcesc.Scopeb.Timed.CostANS:AEvery project is constrained in different ways. For some projects, resources are the main concern.PTS:1DIF:Difficulty: ChallengingREF:p.9OBJ:LO: 1-2NAT:BUSPROG: Reflective ThinkingTOP:What is a Project?KEY:Bloom's: Application5.Steve, an engineer in a construction company, is at present working on a home construction project.The home is being built for the Robinson family, the owners of the home. Steve is working with hisproject team and support staff to ensure the project is completed on time. In such a scenario, theproject sponsor is _____.a.Stevec.the project teamb.the support staffd.the Robinson familyANS:DStakeholders are the people involved in or affected by project activities, and include the projectsponsor, project team, support staff, customers, among others. In a home construction project, theproject sponsors would be the potential new homeowners.PTS:1DIF:Difficulty: ChallengingREF:p. 10OBJ:LO: 1-3NAT:BUSPROG: Reflective ThinkingTOP:What is Project Management?KEY:Bloom's: Application6.Project _____ management involves defining and managing all the work required to complete theproject successfully.a.human resourcec.timeb.scoped.costANS:BProject management knowledge areas describe the key competencies that project managers mustdevelop. Project scope management involves defining and managing all the work required to completethe project successfully.PTS:1DIF:Difficulty: ModerateREF:p.11OBJ:LO: 1-3NAT:BUSPROG: AnalyticTOP:What is Project Management?KEY:Bloom's: Comprehension7.Project _____ management ensures that the project will satisfy the stated or implied needs for which itwas undertaken.a.costc.riskb.timed.qualityANS:D

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Project management knowledge areas describe the key competencies that project managers mustdevelop. Project quality management ensures that the project will satisfy the stated or implied needsfor which it was undertaken.PTS:1DIF:Difficulty: EasyREF:p.12OBJ:LO: 1-3NAT:BUSPROG: AnalyticTOP:What is Project Management?KEY:Bloom's: Knowledge8.Which of the following project management knowledge areas primarily involve generating, collecting,disseminating, and storing project information?a.Project cost managementc.Project time managementb.Project procurement managementd.Project communications managementANS:DProject management knowledge areas describe the key competencies that project managers mustdevelop. Project communications management involves generating, collecting, disseminating, andstoring project information.PTS:1DIF:Difficulty: ModerateREF:p.12OBJ:LO: 1-3NAT:BUSPROG: TechnologyTOP:What is Project Management?KEY:Bloom's: Comprehension9.Project procurement management mainly involves:a.making effective use of the peopleinvolved with the project.c.generating, collecting, disseminating, andstoring project information.b.buying goods and services for a projectfrom outside the performing organization.d.identifying and analyzing stakeholderneeds while managing and controllingtheir engagement.ANS:BProject management knowledge areas describe the key competencies that project managers mustdevelop. Project procurement management involves acquiring or procuring goods and services for aproject from outside the performing organization.PTS:1DIF:Difficult: ModerateREF:p.12OBJ:LO: 1-3NAT:BUSPROG: AnalyticTOP:What is Project Management?KEY:Bloom's: Comprehension10.Which of the following project management knowledge areas is an overarching function that affectsand is affected by the different knowledge areas?a.Project cost managementc.Project integration managementb.Project stakeholdermanagementd.Project communications managementANS:CProject management knowledge areas describe the key competencies that project managers mustdevelop. Project integration management is an overarching function that affects and is affected by allof the other knowledge areas.PTS:1DIF:Difficulty: EasyREF:p.12OBJ:LO: 1-3NAT:BUSPROG: TechnologyTOP:What is Project Management?KEY:Bloom's: Knowledge11.An important tool for project scope management is _____.a.fast trackingc.a Gantt chartb.crashingd.a work breakdown structure

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ANS:DScope management uses scope statements, work breakdown structures, statements ofwork, requirements analyses, scope management plans, scope verification techniques, and scopechange controls.PTS:1DIF:Difficulty: EasyREF:p.13OBJ:LO: 1-3NAT:BUSPROG: TechnologyTOP:What is Project Management?KEY:Bloom's: Knowledge12.Which of the following tools are most likely to be used in project time management?a.Payback analysisc.Gantt chartsb.Impact matricesd.Fishbone diagramsANS:CTime management uses Gantt charts,project network diagrams, critical path analysis, crashing, fasttracking, and schedule performance measurements.PTS:1DIF:Difficulty: EasyREF:p.13OBJ:LO: 1-3NAT:BUSPROG: AnalyticTOP:What is Project Management?KEY:Bloom's: Knowledge13.Fast tracking is an example of a tool used in _____ management.a.timec.communicationb.qualityd.riskANS:ATime management tools include Gantt charts,project network diagrams, critical path analysis,crashing, fast tracking, and schedule performance measurements.PTS:1DIF:Difficulty: EasyREF:p.13OBJ:LO: 1-3NAT:BUSPROG: AnalyticTOP:What is Project Management?KEY:Bloom's: Knowledge14.In which of the following areas of management is payback analysis most likely to be used?a.Human resourcec.Costb.Communicationd.QualityANS:CTools used in cost management include payback analysis, earned value management, project portfoliomanagement, and cost estimates among others.PTS:1DIF:Difficulty: ModerateREF:p.13OBJ:LO: 1-3NAT:BUSPROG: AnalyticTOP:What is Project Management?KEY:Bloom's: Comprehension15.A _____ is a tool used in quality management.a.probability matricec.request for proposalb.checklistd.critical path analysisANS:BQuality management uses include quality metrics, checklists, quality control charts, Pareto diagrams,and fishbone diagrams among others.PTS:1DIF:Difficulty: ModerateREF:p.13

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OBJ:LO: 1-3NAT:BUSPROG: AnalyticTOP:What is Project Management?KEY:Bloom's: Comprehension16.Team building exercises and motivation techniques are tools used in _____ management.a.procurementc.human resourceb.scoped.costANS:CMotivation techniques, empathic listening, resource histograms, and team building exercises are toolsused in human resource management.PTS:1DIF:Difficulty: EasyREF:p.13OBJ:LO: 1-3NAT:BUSPROG: AnalyticTOP:What is Project Management?KEY:Bloom's: Knowledge17.Which of the following tools can best help in efficient communication management?a.Kick-off meetingsc.Requests for quotesb.Impact matricesd.Fast trackingANS:AKick-off meetings are an important tool in project communication management. Other toolsinproject communication management are communications management plans, conflict management,communications media selection, and progress reports.PTS:1DIF:Difficulty: ModerateREF:p.13OBJ:LO: 1-3NAT:BUSPROG: AnalyticTOP:What is Project Management?KEY:Bloom's: Comprehension18.A _____ is a tool used in risk management.a.work breakdown structurec.critical path analysisb.project organizational chartd.probability matriceANS:DRisk management plans, risk registers, probability/impact matrices, and risk rankings are differenttools used in risk management.PTS:1DIF:Difficulty: ModerateREF:p.13OBJ:LO: 1-3NAT:BUSPROG: AnalyticTOP:What is Project Management?KEY:Bloom's: Comprehension19.Which of the following statements is true of project management?a.It is a simple discipline with a limitedscope.c.It does not guarantee successes for allprojects.b.It has specific tools which workuniversally across all kinds of projects.d.Its framework consists solely of projectmanagement knowledge areas.ANS:CDespite its advantages, project management is a very broad, often complex discipline. What works forone project may not work for another. Thus it is essential for project managers to continue to developtheir knowledge and skills in managing projects.PTS:1DIF:Difficulty:ModerateREF:p.14OBJ:LO: 1-3NAT:BUSPROG: AnalyticTOP:What is Project Management?KEY:Bloom's: Comprehension

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20.Which of the following is true of program managers?a.They report to project managers whorepresent the next level in the hierarchy.c.They provide leadership and direction forproject managers heading the projectswithin a program.b.They recognize that managing a programis simpler than managing a project.d.They are responsible solely for thedelivery of project results.ANS:CA program manager provides leadership and direction for the project managers heading the projectswithin a program. Program managers also coordinate the efforts of project teams, functional groups,suppliers, and operations staff supporting the projects to ensure that products and processes areimplemented to maximize benefits.PTS:1DIF:Difficulty: ModerateREF:p.17OBJ:LO: 1-4NAT:BUSPROG: AnalyticTOP:Program and Project Portfolio ManagementKEY:Bloom's: Comprehension21.Which of the following is a difference between project management and portfoliomanagement?a.Project management involves making wiseinvestment decisions whereas portfoliomanagement does not.c.Portfolio management asks questions like,“Are we carrying out projects efficiently?”whereas project management asksquestions such as “Are we investing in theright areas?”b.Portfolio management is an easy taskwhereas project management is a moredifficult task.d.Project management addresses specific,short-term goals whereas portfoliomanagement focuses on long-term goals.ANS:DIndividual projects often address tactical goals, whereas portfolio management addresses strategicgoals. Tactical goals are generally more specific and short-term than strategic goals.PTS:1DIF:Difficulty: ModerateREF:p.17OBJ:LO: 1-4NAT:BUSPROG: AnalyticTOP:Program and Project Portfolio ManagementKEY:Bloom's: Comprehension22.A difference between strategic and tactical goals is that:a.strategic goals are more specific thantactical goals.c.tactical goals are more important for aproject than strategic goals.b.tactical goals encompass broaderdimensions than strategic goals.d.strategic goals are long-term in naturewhereas tactical goals are short-term.ANS:DTactical goals are generally more specific and short-term than strategic goals, which emphasizelong-term goals for an organization.PTS:1DIF:Difficulty: ModerateREF:p.17-18OBJ:LO: 1-4NAT:BUSPROG: AnalyticTOP:Program and Project Portfolio ManagementKEY:Bloom's: Comprehension23.Which of the following questions reflect the strategic goals of project portfolio management?a.Are we carrying out projects well?c.Are we investing in the right areas?b.Are projects on time and on budget?d.Do stakeholders know what they shouldbe doing?

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ANS:CThe strategic goals of project portfolio management raise questions such as “Are we working on theright projects?”, “Are we investing in the right areas?”, and “Do we have the right resources to becompetitive?”PTS:1DIF:Difficulty: ModerateREF:p.18OBJ:LO: 1-4NAT:BUSPROG: AnalyticTOP:Program and Project Portfolio ManagementKEY:Bloom's: Comprehension24.Martha works as a project manager at a bank. Due to certain changes in external factors, Martha needsto make a few alterations in the tactical goals of her project. In such a scenario, which of the followingwill best help Martha cope with the change?a.Negotiationb.Project environment knowledgec.Motivationd.Soft skillsANS:BThe project environment differs from organization to organization and project to project, but someskills will help in almost all project environments. These skills include understanding change andunderstanding how organizations work within their social, political, and physical environments.Project managers must be comfortable leading and handling change, because most projects introducechanges in organizations and involve changes within the projects themselves.PTS:1DIF:Difficulty: ChallengingREF:p.22OBJ:LO: 1-5NAT:BUSPROG: Reflective ThinkingTOP:The Role of the Project ManagerKEY:Bloom's: Application25.Joe is a project manager in an IT company and has over the years, gained substantial knowledge in hisarea of work. However, while managing his team, he often loses his temper. In addition, he fails to bean active listener when his team members approach him with work related challenges. In which of thefollowing areas does Joe need to develop his skills in?a.Application area knowledgeb.Project environment knowledgec.Standards and regulationsd.Human relations skillsANS:DAchieving high performance on projects requires soft skills, otherwise called humanrelations skills. Project managers need good soft skills to understand, navigate, and meet stakeholders’needs and expectations. They need to be able to listen actively to what others are saying, help developnew approaches for solving problems, and then persuade others to work toward achieving projectgoals.PTS:1DIF:Difficulty: ChallengingREF:p.23OBJ:LO: 1-5NAT:BUSPROG: Reflective ThinkingTOP:The Role of the Project ManagerKEY:Bloom's: Application26.Which of the following best defines the role of leaders?a.They focus on short-term objectives.c.They work solely toward day-to-daydetails of meeting specific tasks.b.They work on achieving primarily tacticalgoals.d.They inspire people to reach goals.ANS:D

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Generally, a leader focuses on long-term goals and big-picture objectives while inspiring people toreach those goals.PTS:1DIF:Difficulty: EasyREF:p. 24OBJ:LO: 1-5NAT:BUSPROG: AnalyticTOP:The Role of the Project ManagerKEY:Bloom's: Knowledge27.A Gantt chart is a standard format for displaying project schedule information by listing projectactivities and their corresponding start and finish dates in a ____ format.a.calendarc.bar graphb.line graphd.pie chartANS:AA Gantt chart was developed by Henry Gantt for scheduling work in factories. A Gantt chart is astandard format for displaying project schedule information by listing project activities and theircorresponding start and finish dates in calendar form.PTS:1DIF:Difficulty: EasyREF:p. 26OBJ:LO: 1-6NAT:BUSPROG: TechnologyTOP:The Project Management ProfessionKEY:Bloom's: Knowledge28.A critical path:a.is the shortest path through a networkdiagram.c.determines the earliest completion date ofa project.b.represents schedule information incalendar form.d.is a quality management tool to ensure aproject meets the minimum qualitystandards.ANS:CThe critical path is the longest path through a network diagram that determines the earliest completionof a project. It shows which tasks affect the target completion date of a project, and it can change aswork proceeds and more information becomes available.PTS:1DIF:Difficulty: ModerateREF:p. 27OBJ:LO: 1-6NAT:BUSPROG: TechnologyTOP:The Project Management ProfessionKEY:Bloom's: Comprehension29.A _____ is an organizational group responsible for coordinating the project management functionthroughout an organization.a.Project Management Officec.Project Management Centerb.Project Management Professionald.Portfolio GroupANS:AIn the 1990s, many companies began creating Project Management Offices to help them handle theincreasing number and complexity of projects. A Project Management Office (PMO) is anorganizational group responsible for coordinating the project management function throughout anorganization.PTS:1DIF:Difficulty: EasyREF:p. 28OBJ:LO: 1-6NAT:BUSPROG: AnalyticTOP:The Project Management ProfessionKEY:Bloom's: Knowledge30.Which of the following provides certification as a Project Management Professional?a.PMSc.PMIb.PMCd.PMP

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ANS:CPMI or the Project Management Institute provides certification as a Project Management Professional(PMP). A Project Management Professional (PMP) is someone who has documented sufficient projectexperience and education, agreed to follow the PMI code of professional conduct, and demonstratedknowledge of project management by passing a comprehensive examination.PTS:1DIF:Difficulty: EasyREF:p.30OBJ:LO: 1-6NAT:BUSPROG: TechnologyTOP:The Project Management ProfessionKEY:Bloom's: Knowledge31.Which of the following refers to a set of principles that guides decision making based on personalvalues of what is considered right and wrong?a.Ethicsc.Lawsb.Civicsd.PoliticsANS:AEthics is a set of principles that guides decision making based on personal values of what is consideredright and wrong. Making ethical decisions is an important part of project managers’ personal andprofessional lives because it generates trust and respect with other people.PTS:1DIF:Difficulty: EasyREF:p.32OBJ:LO: 1-6NAT:BUSPROG: AnalyticTOP:The Project Management ProfessionKEY:Bloom's: Knowledge32.Which of the following is true of low-end tools of the project management software?a.They are designed for especially largeprojects with multiple users.c.They provide basic project managementfeatures.b.Their main advantage is that they haveunlimited functionality.d.They are referred to as an enterpriseproject management software.ANS:CIn a project management software, low-end tools provide basic project management features and areoften recommended for small projects and single users.PTS:1DIF:Difficulty: EasyREF:p.34OBJ:LO: 1-6NAT:BUSPROG: TechnologyTOP:The Project Management ProfessionKEY:Bloom's: Knowledge33.Which of the following types of tools is usually recommended for small projects and single users?a.Low-endc.High-endb.Midranged.Upper rangeANS:ALow-end tools provide basic project management features and generally cost less than $200 per userThey are often recommended for small projects and single users.PTS:1DIF:Difficulty: EasyREF:p.34OBJ:LO:1-6NAT:BUSPROG: TechnologyTOP:The Project Management ProfessionKEY:Bloom's: Knowledge34.Enterprise project management softwares are also known as _____ tools of project managementsoftware.a.baselinec.low-endb.midranged.high-end

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CCNA 200-301 Portable Command Guide 5th Edition 22

CCNA 200-301 Portable Command Guide 5th Edition 36

Foundations of Novell Networking Section 26

Modulo 7 DHCPv4

Build and troubleshooting Integration Challenge

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