Test Bank for Managing and Using Information Systems: A Strategic Approach, 7th Edition (Chapters 1-13)

Name: Test Bank for Managing and Using Information Systems: A Strategic Approach, 7th Edition (Chapters 1-13)
Brand: Academic Documents Platform
Price: 19.99 USD
Availability: InStock
Author: Scarlett Anderson

Get hands-on practice with Test Bank for Managing and Using Information Systems: A Strategic Approach, 7th Edition (Chapters 1-13)—your go-to source for mastering exam questions.

Scarlett Anderson

Contributor

4.2

149

about 2 months ago

Preview (31 of 452)

TEST BANK for Managing and Using Information
Systems: A Strategic Approach, 7th Edition by Keri E.
Pearlson, Carol S. Saunders and Dennis F. Galletta.
All 13 Chapters

Chapter 0 (Introduction)
Multiple Choice
1. What requires a unit of analysis, has been processed, and requires human mediation?
a) Data
b) Information
c) Knowledge
d) Legacy
e) None of the above
Ans: b (Medium)
Response: See page 11
2. Roles that managers fill, according to Mintzberg, include all of the
following except:
a) Figurehead
b) Disseminator
c) Disciplinarian
d) Entrepreneur
e) Resource Allocator
Ans: c (Hard)
Response: See page 9
3. Which of the following is not a Decisional role?
a) Entrepreneur
b) Disturbance handler

c) Negotiator
d) Resource allocator
e) Spokesperson
Ans: e (Medium)
Response: See page 9
4. What skills would be required to be a visionary manager?
a) Communication and Information gathering
b) Flexibility and creativity
c) Analytical and organizational
d) All of the above
e) None of the above
Ans: b (Easy)
Response: See page 7
5. Define Wisdom:
a) knowledge infused with intuition and judgment that facilitates the ability to make
decisions
b) a process
c) all forms of technology used to create data
d) anything that makes a person clever
e) only d and b
Ans: a (Easy)
Response: See page 12
6. Data is:
a) information endowed with relevance and purpose
b) set of specific objective facts or observations
c) some information
d) all of the above
e) only a and c

Loading page 4...

Ans: b (Medium)
Response: See pages 10-12
True/False
7. Information systems (IS) managers should participate in all of the important IS
decisions, even if those decisions do not impact the IS department.
Ans: True (Easy)
Response: See page 2
8. Information for top management is usually based on a long time
horizon, with great detail and high structuredness.
Ans: False (Medium)
Response: See page 11
Short Answer
9. Pricing of things is most often based on while pricing of information goods is
most often based on
Ans: cost, value (Hard)
Response: See page 13
10. If a manager exhibits creativity, curiosity, and confidence, we would say that he or
she supports the role of very well.
Ans: visionary (Hard)

Loading page 5...

Response: See page 7
11. The Chief Technology Officer of Wal-Mart states that every company is becoming a
company.
Ans: tech or technology (Medium)
Response: page 4
Essay
11. Provide two examples of how the economics of things are different from the
economics of information.
12. Provide two reasons business managers should participate in information systems
decisions.
13. How does a functional view differ from a process view of a firm?

Loading page 6...

Chapter One (The Information
Systems Strategy Triangle)
Multiple Choice
1. The "Managerial Levers" concept is useful for the following reasons:
a) Management can find what "levers" to push to force people to do
what they want.
b) Management should not make a change unless they align
multiple issues, such as tasks, measures, values, incentives, etc.
c) System investments need to be financially highly leveraged.
d) All of the above
e) None of the above
Ans: b (Medium)
Response: See page 26
2. All of the following are likely causes of Kaiser Permanente’s difficulties before their new
KPHealthConnect EXCEPT for:
a) Bonus incentives not matching strategy
b) The alignment of the Information Systems Strategy Triangle
c) The failure of automated systems

Loading page 7...

d) The leadership and organizational culture
e) Patient service processes needing to be updated and streamlined
Ans: c (Medium)
Response: See pages 17-18
3. A general manager should:
a) Rely on IS personnel to make IS decisions
b) Ignore how IS are used and managed
c) Have a deep technical knowledge of IS
d) Understand the use and consequences of technologies relevant to the business
e) Not be expected to ask or understand technology related questions
Ans: d (Easy)
Response: See pages 20,25
4. When a company’s business strategy and technology strategy are intertwined, this situation is
known as .
a) convergence
b) alignment
c) dynamic
d) differentiation
e) technologically adjusted
Ans: a (Hard)
Response: See page 19

Loading page 8...

5. Organizational, cultural, and control variables are considered the used by decision
makers to effect change in their organization.
a) collaboration tools
b) managerial levers
c) events
d) IS
e) organization objectives
Ans: b (hard)
Response: See pages 9-10
6. The is a plan articulating where a business seeks to go and how it expects to
get there.
a) vision statement
b) mission statement
c) stakeholder statement
d) stockholder statement
e) business strategy
Ans: e (Medium)
Response: See page 20
7. Organizations seek to gain a competitive advantage by differentiation, cost, or .
a) service
b) focus
c) profit

Loading page 9...

d) value
e) speed
Ans: b (Easy)
Response: See pages 21-22
8. Google has disrupted a number of industries, particularly the advertising and software
industries. Google's ability to quickly and aggressively provide new products and services is best
described by:
a) Porter’s Generic Strategies
b) The Hypercompetition Model
c) The Information Systems Strategy Triangle
d) The Social Business Strategy
e) Customer Relationship Management
Ans: b (Easy)
Response: See page 23
9. Through the use of various technologies, a ski resort tracks the slopes each customer skis and
the times he or she skis them. Skiers then have the ability to view this information online, and
can choose to seamlessly share their accomplishments on Facebook. In addition, photographers
positioned at the resort post pictures on Facebook for the skier. This ski resort has worked hard
to develop a strong:
a) IS Strategy
b) Social business strategy

Loading page 10...

c) Business strategy
d) Organizational strategy
e) Customer strategy
Ans: b (Hard)
Resposne: See page 27
10. The organizational strategy should ideally the IS strategy.
a) drive
b) complement
c) dictate
d) ignore
e) sustain
Ans: b (Easy)
Response: See page 18
11. The general manager for a retail clothing outlet was recently cited as saying, “IT is the
cornerstone of our company. All of our decisions are based on the sophisticated systems that we
have deployed throughout our organization. IT drives our decisions.” What position should the
manager hold regarding IT and its influence on decision making?
a) IT should drive business decisions.
b) Organizational goals should drive IT decisions.
c) Organizational strategy should drive IS decision making.
d) Business strategy should drive IS decision making
e) All strategy should be driven by IT strategy.
Ans: d (Hard)

Loading page 11...

Response: See page 18
12. To remain competitive, an organization’s business strategy must adapt and respond to all of
the following variables. Which variable in particular does IS help to determine?
1. Market forces
2. Customer demands
3. The capabilities of the organization
4. The organization’s mission
5. Organizational design
Ans: c (Hard)
Response: See pages 26-27
13. The physical means by which information is exchanged among hardware components is
called .
a) hardware
b) software
c) networking
d) personnel
e) data
Ans: c (Medium)
Response: See page 27
14. Significant changes in IS should trigger a reassessment of the .
a) business strategy

Loading page 12...

b) social strategy
c) process strategy
d) data strategy
e) system strategy
Ans: a (Medium)
Response: See page 25
15. A social business strategy is designed to use social IT tools for all of the following EXCEPT:
a) Collaborating with stakeholders
b) Building deeper connections with stakeholders
c) Innovating with stakeholders
d) Excluding stakeholders
e) Networking with employees, customer and/or suppliers
Ans: d (Easy)
Response: See page 27
16. General managers should take an active role in decisions about information systems. This is
vital because:
a) The IS department cannot be trusted to make good decisions.
b) The IS department has not been trained to make general business decisions.
c) The IS department does not have the company’s best interests as its focus.
d) Information systems are designed to support business objectives.
e) Information systems are normally incongruent with business strategies.

Loading page 13...

Loading page 14...

17. This framework is called the because it relates business strategy
with IS strategy and organizational strategy.
a) Porter’s Generic Framework
b) Hypercompetition Model
c) Information Technology Matrix
d) IS Strategy Model
e) Information Systems Strategy Triangle
Ans: e (Easy)
Response: See page 18
18. Before Kaiser Permanente adopted its new business strategy, its IS Strategy Triangle was out
of .
a) control
b) alignment
c) adjustment
d) scope
e) specification
Ans: b (Medium)
Response: See pages 17-18
19. By using IS to achieve economies of scale and generate operating efficiencies, Walmart
epitomizes which one of Porter's generic strategies?
a) Differentiation
b) Focus

Loading page 15...

Loading page 16...

d) Broad focus
e) Cost differentiation
Ans: c (Easy)
Response: See page 22
20. A bank provides its customers mobile applications that significantly simplify traditional
banking activities. For example, a customer can use a smartphone to take a picture of a check
and electronically deposit into an account. This unique service demonstrates the bank’s desire to
practice which one of Porter’s strategies?
a) Differentiation
b) Focus
c) Cost leadership
d) Broad focus
e) Cost differentiation
Ans: a (Medium)
Response: See page 22
21. The managerial levers identifies the crucial, interrelated components for designing an
organization. The components include all of the following EXCEPT:
a) Decision rights
b) Social media
c) Business processes
d) Incentives and rewards
e) Performance measurement and evaluation

Loading page 17...

Loading page 18...

Response: See page 26
22. Technology guru Tim O'Reilly said this about the publishing industry: "To adapt, publishers
need to cannibalize their own business, experimenting with new forms, new formats, and new
business models." This statement is consistent with:
a) Generic framework
b) Focus strategy
c) Hypercompetition
d) Direct strategy
e) Porter’s generic strategies
Ans: c (Medium)
Response: See pages 23-24
23. L.L. Bean is an online/catalog retail company that aggressively uses tools like instant
messaging to communicate with customers regarding potential purchases and uses Facebook for
branding activities. This use of technology supports which strategy?
a) IS strategy
b) Business strategy
c) Organizational strategy
d) Mission strategy
e) Social business strategy
Ans: e (Medium)
Response: See page 27

Loading page 19...

24. GE recognized that it could only sustain its competitive advantage for a limited time as
competitors attempted to outmaneuver them. What was the model that Welch applied to help
solve this problem?
a) Destroy your organization
b) Grow your organization
c) Destroy your system
d) Grow your system
e) Destroy your business
Ans: e (Medium)
Response: See page 24
25. Business strategies based on hypercompetition focus on customer satisfaction and profit
maximization but also build in a component of business intelligence. Business intelligence helps
an agile organization to:
a) Predict and respond to new opportunities
b) Use current information technologies less extensively
c) Manage internal challenges
d) React to supplier demands
e) Collaborate
Ans: a (Medium)
Response: See pages 1-30
26. Which one of the following is NOT part of the information systems strategy matrix?

Loading page 20...

Loading page 21...

b) Software
c) Networking
d) Personnel
e) Data
Ans: d (Medium)
Response: See page 27
27. Which is not a question that can be used to understand organizational design?
a) Who holds the decision rights to critical decisions?
b) What are the characteristics, experiences, and skill levels of the people within the
organization?
c) Where is the organization's headquarters located?
d) What are the key business processes?
e) What is the culture of the organization?
Ans: c (Medium)
Response: See page 26
28. When an organization qualifies its product or service in a way that allows it to appear unique
in the marketplace, this is called:
a) Focus
b) Differentiation
c) Cost Leadership
d) Business Strategy
e) Mission
Ans: b (Easy)

Loading page 22...

Loading page 23...

Loading page 24...

Loading page 25...

Loading page 26...

Loading page 27...

Loading page 28...

Loading page 29...

Ans: hypercompetition
Response: See page 23
38. The managerial lever includes organization, control, and .
Ans: culture
Response: See page 26
39. A clear and compelling statement that unifies an organization’s efforts and describes what
the organization is all about is called its .
Ans: mission
Response: See page 19
40. According to Porter’s Generic Strategies Framework, a company that limits its scope to a
narrower segment of the market is exercising this type of strategy.
Ans: focus

Loading page 30...

Loading page 31...

28 more pages available. Scroll down to load them.

Preview Mode

100%

Study Now!

XY-Copilot AI

Unlimited Access

Secure Payment

Instant Access

24/7 Support

AI Assistant

Document Details

Subject

Information Technology

Test Bank for Managing and Using Information Systems: A Strategic Approach, 7th Edition (Chapters 1-13)

Study Now!

Document Details

Related Documents

VCP-DCV for vSphere 7.x Exam 2V0-21.20 Official Cert Guide, 4th edition (2021)

A+ Guide to Hardware, 9th Edition Test Bank

Test Bank for Essentials of MIS, 12th Edition

Test Bank for Introduction to Android Application Development Android Essentials, 5th Edition

Guide To Networking Essentials, 7th Edition Solution Manual

Solution Manual for Fluency With Information Technology, 7th Edition

Solution Manual for Concepts of Programming Languages, 12th Edition

Solution Manual for Introduction to Information Systems: People, Technology and Processes, 3rd Edition

Solution Manual for Essentials of System Analysis and Design, 4th Edition

Solution Manual for Systems Analysis and Design, 7th Edition