Management Fundamentals: Concepts, Applications, and Skill Development 7th Edition Solution Manual

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Lussier,Management Fundamentals,7e.Answers to Questions in the TextChapter 1:Managementand Its HistoryWORK APPLICATION SAMPLE ANSWERSMost of the answers are actual student answers or based on student answers. You may give theseanswers as part of your lecture before, after, or in place of getting student answers.1–1. Describe the specific resources used byapresent or past boss. Give the manager’s job title anddepartment.My boss was the branch manager at Merchants Bank. The primary resource she used was thetellers (human resources) to get the job done. When the manager was filling in for tellers at lunchor on break, she and the other tellers conducted banking transactions for savings and checkingaccounts on the computer terminal (physical resources), which was connected to the mainframecomputer at the home office. The computer was the main information resource on accountactivities. We were handling financial resources all day long.1–2.Identify a specific manager, preferably one who is or was your boss, and explain what makes himor her successful or unsuccessful. Give examples.My boss owns Bill’s Homemade Ice Cream. Bill’s is only open in the summer. Bill, who is around age50, is successful because he only checks in a couple of times a day. The rest of the day he is free togo where he wants to and do whatever he wants to do. The reason for his success is that he hiresgood college students to work and trains them well so that he does not need to be around tosupervise them.1–3.Select a manager, preferably one who is or was your boss, and state the specific managementskills he or she uses on the job.My boss, Jeff, is the manager at Jiffy Lube. Jeff needs technical skills to lube the cars because partof his time is spent doing it, and he also has to train the workers how to lube the cars. Jeff needsinterpersonal skills in order to motivate his employees to come to work and to do a good job. Jeffuses his decision-making skills to determine how many people to schedule, when to schedule them,when to order more supplies, and so on.1–4.Identify a specific manager, preferably one who is or was your boss, and give examples of howthat person performs each of the four management functions.My boss, Sonia, owns her own beauty salon. Sonia has to plan the work schedules for 15employees.Shehastoassignhercustomerstospecifichairdressers,pedicurists,and/ormanicurists. When people have multiple services, coordination is important so that customersdon’t have to wait around for the next service. Sonia does the staffing by hiring and training all theemployees. Sonia leads employees to get them to do a good job. She continually reminds all of ushow important customer satisfaction is. Itworks because most of our customers always come backto us, and new customers tend to become regulars, too. Sonia spends a lot of her time talking to

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